Cibc
Banking
SeniorConsultant,ClientExperienceDesign
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Consultant, Client Experience Design at Cibc. Skills: Client Experience Design, Design Thinking, Project Management, Stakeholder Engagement. Lead and support initiatives. Drive bank's client focused strategy”
What You'll Achieve.
Drive our bank's client focused strategy and purpose; Ensure the desired end-to-end experience is executed; Ensure a well thought through mitigation plan is in place for client impact; Drive decision-making and action plans; Provide solutions and recommendations; Ensure sustainable change that achieves intended business outcomes; Hold partners accountable for closure on action items; Meet deadlines; Deliver results
Industry & Context.
Apply design thinking methodologies to solve complex problems; Ensure solutions are human-centered; Aligned with business objectives; Identify gaps and provide solutions and recommendations; Translate data insights into measurable business recommendations
24 Month Contract, Legally eligible to work at the location(s) specified, Valid work or study permit, Complete an attribute-based assessment, Other skills test
What They're Looking For.
Must Have
proven experience in design thinking, High proficiency developing client personas, client journey designs, service blueprints, expertise with design & collaboration tools, Extensive experience with whiteboarding and journey mapping tools, communication skills and executive presence, adept at preparing high-quality executive presentations, confidently present ideas in a clear, concise manner with diverse audiences, experience leading large initiatives and change, skilled in project and change management, successfully manage multiple large scale initiatives, proven ability to prioritize and meet deadlines and deliver results, successful at influencing without authority, extensive experience leading diverse teams, building relationships, using data to influence stakeholders and decisions, focused on the client, successfully balance client and business objectives by recommending solutions that meet both needs, value teamwork, enjoy working and collaborating as a team, believe that success is achieved as one team, Values matter to you, bring your real self to work, live our values - trust, teamwork, and accountability
Nice to Have
UX is a component of the overall Client Experience, this role is not a UX Design role
What You'll Do.
Lead and support initiatives
Drive bank's client focused strategy
Work in partnership with lines of business
Drive change through building and implementing tactics
Lead critical programs
Stress-test the end to end client experience
Leverage design thinking principles
Lead journey mapping sessions
Identify moments that matter
Highlight pain points
Develop risk mitigation plans
Support partners with ensuring client-centric design
How You'll Work.
Team & Collaboration
Work in partnership with lines of business; Liaise with functional groups; Negotiate and influence business partners; Ensure alignment of deliverables; Proactively engage and communicate with partners; Collaborate with partners; Working with a cross-functional team; Value teamwork; Enjoy working and collaborating as a team
Communication Scope
Executive Presentations; Storytelling; Synthesize complex concepts and datasets; Clear, concise, and compelling narrative; Frame insights in the context of business objectives; Communication skills and executive presence; Prepare high-quality executive presentations; Confidently present ideas; Clear, concise manner; Diverse audiences
Process & Methodology
Apply structured methodologies, Plan, prioritize and manage risks & dependencies, Influence without authority, Manage multiple large scale initiatives, Prioritize and meet deadlines, Deliver results
Full Job Description
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit [CIBC.com](https://www.cibc.com/en/about-cibc.html) **What you 'll be doing** You will join the Client Experience Strategy Team, reporting to the Director of Client Experience Strategy. As Senior Consultant, you will be accountable for leading and supporting initiatives that drive our bank's client focused strategy and purpose. You will work in partnership with lines of business across the organization to drive change through building and implementing tactics with a client focused lens. As a Senior Consultant, you will lead critical programs that forward our client strategy such as, leading dress rehearsals to stress-test the end to end client experience, leveraging design thinking principles to lead journey mapping sessions, identifying moments that matter, highlighting pain points and risk mitigation plans, and supporting partners with ensuring a client-centric design. While UX is a component of the overall Client Experience, this role is not a UX Design role. Please note, this is a 24 month contract opportunity. For internal applicants, this will be a 24 month secondment opportunity. _At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote._ **How you 'll succeed** * **Strategic Thinking and Thought Leadership** \- Required to provide expert level thought leadership on client experience through use of best practices and methodologies (e.g. Journey Mapping, S
Applying for this Senior Consultant, Client Experience Design role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Cibc?
Real rants from real employees. Read before you apply.