Amazon Web Services Korea LLC
Solutions Architect, Professional Services, Cloud Computing
SeniorConnectSpecialist
“Senior Connect Specialist at Amazon Web Services Korea LLC. Skills: Amazon Connect, Contact Center, AWS Services, Solution Architecture. Collaborate with AWS teams. Design Amazon Connect solutions”
Industry & Context.
What They're Looking For.
Must Have
10+ years technical specialist, Customer-facing experience, Architecting experience, Automated provisioning experience, Configuration management experience, Contact center operations experience, Call center management experience, Customer experience technologies experience, Knowledge of contact center concepts, Knowledge of telecommunications protocols, Knowledge of contact center integrations, Bachelor's degree, Communication skills
Nice to Have
AWS Professional level certifications, Amazon Connect experience, Amazon Lex experience, AWS AI/ML services experience, Software development experience, CRM systems integration knowledge, Third-party contact center applications experience, Contact center compliance requirements knowledge, Monitoring and analytics tools experience, IP networking knowledge, VPN knowledge, DNS knowledge, Load balancing knowledge, Firewall knowledge
What You'll Do.
Collaborate with AWS teams
Design Amazon Connect solutions
Implement Amazon Connect solutions
Architect cloud-native solutions
Leverage AWS services
Lead technical discussions
Help enterprises adopt technologies
Define Professional Services engagements
Deliver Professional Services engagements
Participate in pre-sales visits
Understand customer requirements
Propose packaged offerings
Deliver packaged offerings
Deliver custom solution engagements
Provide guidance on contact center transformation
Act as trusted advisor
Prove AWS service usage
Manage integration of enterprise call centers
Adapt enterprise call centers
Configure AWS services
Coach customers on self-sufficiency
Coach partners on self-sufficiency
Create best practices
Share knowledge within organization
Create reusable artifacts
Collaborate with product teams
Share customer insights
Identify feature gaps
Publish contact center solutions
Present contact center solutions
How You'll Work.
Team & Collaboration
AWS field teams; Partners and customers; IT executives; AWS product teams
Communication Scope
Explain technical concepts
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