Manulife
SeniorComplianceConsultant
“Senior Compliance Consultant at Manulife. Skills: compliance operations, regulatory analysis, case management, documentation maintenance. Support key compliance operations by maintaining accurate documentation. Manage case intake and triage”
What You'll Achieve.
Ensure consistent, high‑quality case logging; Advance departmental objectives; Ensure alignment with market conduct standards; Identify any potential compliance concerns; Ensure required updates are submitted promptly; Manage the accreditation and posting of any new content; Enhance MCCI’s overall effectiveness; Support and promote the Global Compliance theme, vision, and strategy; Foster a high-performance team culture of change, agility, innovation, and continuous improvement
Industry & Context.
Ability to assess risk, exercise judgment, and make effective decisions when faced with uncertainty
What They're Looking For.
Must Have
Bachelor's degree or equivalent experience required, Proficient knowledge of market conduct regulations (e. g. , Insurance Act, Securities Act, OSFI Guidelines, CIRO rules), Excellent communication skills, both written and verbal, Proven ability to independently and collaboratively manage multiple concurrent projects with diverse timelines and priorities, supported by time‑management, organization, and clear communication, Proven ability to coordinate and collaborate with onshore and offshore team members operating in different locations and time zones, ensuring smooth communication, alignment of workflows, and timely achievement of joint deadlines, business acumen and the ability to assess risk, exercise judgment, and make effective decisions when faced with uncertainty, Committed to completing all work with a high degree of accuracy and attention to detail, consistently demonstrating a detail‑oriented approach
Nice to Have
Previous compliance experience in life and health insurance, banking, or securities, Completion of industry education (e. g. , CLU, Ch. FC, CFP, LOMA, ACS, CAMS) or equivalent working experience, Experience with compliance monitoring tools and regulatory reporting systems, Good knowledge of Manulife products, distribution channels, and associated business processes, presentation skills
What You'll Do.
Support key compliance operations by maintaining accurate documentation
Manage case intake and triage
Analyze regulatory changes and share impacts with relevant business units
Oversee records management
Maintain internal platforms such as SharePoint and compliance content on Advisor Portal
Answer compliance-related questions from internal and external stakeholders
Provide support to the MCCI Managers in the day‑to‑day operations and workflow management of the compliance programs
Contribute to the management of compliance‑related projects
strategic initiatives
and other critical activities
Review advisor conduct to confirm eligibility for recognition programs
Participate in regulatory compliance monitoring and meetings
Assess regulatory changes
share impacts with internal business units
and manage changes that affect MCCI’s compliance programs
Manage Archer Issue Management activities
Provide administrative and operational support to the team and Senior Management
Assist in validating quarterly reporting metrics
updating required data
and supporting managers in preparing quarterly commentary and statistics
Assist in developing and maintaining consistent policy documentation and procedural guidelines
Coordinate the CE Centre accreditation process
Serve as a contact to internal and external stakeholders
offering guidance on compliance related matters and issues
Support and adhere to the Team Charter
Support and promote the Global Compliance theme
Embrace and foster a high-performance team culture
Actively support annual engagement survey initiatives
Promote a compliance culture through ongoing education
communication and collaboration
How You'll Work.
Team & Collaboration
Acts as a liaison for the compliance leadership team; Participates in head office meetings as required; Works with teams across different geographies to ensure consistent, high‑quality case logging; Supports the MCCI Global Head and Directors; Provides administrative and operational support to the team and Senior Management; Coordinates with onshore and offshore team members operating in different locations and time zones; Collaborates with internal business units on regulatory changes; Engages in meaningful discussions and refinement of the team charter; Promotes a compliance culture through ongoing education, communication and collaboration
Communication Scope
Excellent communication skills, both written and verbal; Clear communication
Process & Methodology
Manage multiple concurrent projects with diverse timelines and priorities, Support the management of compliance‑related projects, strategic initiatives
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