VML
SeniorCommunitymanager
“Senior Community manager at VML. Skills: Community strategy, Community leadership, Social listening, Brand voice, Crisis management. Lead the community strategy and engagement for a leading luxury automotive brand.. Define community engagement frameworks.”
What You'll Achieve.
drive growth; result in revolutionary work
What They're Looking For.
Must Have
Proven experience leading community management for well-known brands, ideally within an agency environment., Demonstrated expertise in developing community engagement strategies and brand voice guidelines., understanding of social listening tools and community management platforms (e. g. Sprinklr, Brandwatch, or similar)., Experience managing social media crisis and issues response., Excellent communication, presentation, and interpersonal skills., Proven ability to build and maintain client relationships., Experience working with cross-functional teams and managing multiple projects simultaneously.
Nice to Have
Knowledge and experience in the luxury space or within automotive., Experience of working on automotive clients is highly beneficial although not essential., A degree of some sort will help us understand your background and point of view.
What You'll Do.
Lead the community strategy and engagement for a leading luxury automotive brand.
Define community engagement frameworks.
Lead on reactive moments.
Turn social interactions into genuine brand affinity.
Shape how the brand builds and nurtures its social community.
Develop engagement strategies.
Guide tone of voice in different contexts.
Surface audience insights that shape content and strategy.
Lead the response during high-pressure or crisis moments.
Share knowledge and guide more junior community managers.
Deliver best in class community management.
Develop and lead community engagement strategies that build authentic relationships between the brand and its social audience.
Define frameworks for engagement: when
and how the brand should show up in conversation.
Lead day-to-day community engagement and oversee quality across social platforms.
Set the standard for brand voice in social interactions and guide others to deliver against it.
Spot opportunities and navigate risks in real time.
Connect community insights to broader content and business recommendations.
Build relationships with clients
and external partners.
Manage multiple priorities simultaneously.
Set and manage expectations.
Share responsibility for outcomes.
How You'll Work.
Team & Collaboration
Be a highly collaborative team player, capable of building relationships with clients, internal teams, and external partners.; Experience working with cross-functional teams and managing multiple projects simultaneously.; fostering creativity, collaboration, and connection.
Communication Scope
Excellent communication, presentation, and interpersonal skills.
Process & Methodology
Managing multiple priorities simultaneously, Manage multiple projects simultaneously
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