University Health Network
Healthcare
SeniorCommunicationsOperator
Neural analysis suggests this role is
optimal for mid candidates.
“Senior Communications Operator at University Health Network. Skills: Switchboard operations, Emergency response, Staff training. Train and support staff. Conduct in-service training”
What You'll Achieve.
Ensure efficient daily operations; Ensure high-quality customer service; Ensure rapid emergency response
Industry & Context.
Resolve work-related issues
After-hours on-call responsibilities, Criminal Record Check
What They're Looking For.
Must Have
Completion of Secondary School, Minimum 5 years of relevant experience, Customer Service training, Leadership Courses, Experience with Microsoft Office Suite, Ability to perform duties professionally, Meet deadlines, Compliance with confidentiality requirements
Nice to Have
Customer Service or Healthcare environment experience
What You'll Do.
Train and support staff
Conduct in-service training
Review emergency procedures
Monitor switchboard operations
Monitor service levels
Provide backup switchboard support
Provide locating support
Provide paging support
Maintain switchboard databases
Update on-call databases
Update paging databases
Monitor hospital alarm systems
Coordinate emergency communication
Test emergency phones
Test cardiac arrest systems
Conduct quality assurance activities
Monitor customer service standards
Monitor operational efficiency
Resolve work-related issues
Perform administrative duties
Perform departmental support duties
Document policy and procedure
Coordinate pager maintenance
Perform after-hours on-call responsibilities
How You'll Work.
Team & Collaboration
Cross-functional duties
Communication Scope
Verbal communication; Written communication
Full Job Description
UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto. UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality. [www.uhn.ca](https://www.uhn.ca/) Union: Non-union Number of vacancies: 2 New or Replacement Position: Replacement Site: Toronto General Hospital Department: Switchboard Services Reports to: Manager Salary Range: $28.42 - $35.52 per hour Hours: 37.5 hours per week Status: Temporary Full-Time Closing Date: June 5, 2026 Position Summary UHN Connect plays a critical role in the fast-paced communication flow at UHN. The Senior Communications Operator is responsible for overseeing and supporting switchboard and communication services within the hospital environment, ensuring efficient daily operations, high-quality customer service, and rapid emergency response coordination. The role includes training and mentoring staff, monitoring call volumes and alarm systems, maintaining on-call and paging databases, supporting quality assurance initiatives, and ensuring compliance with emergency procedures and confidentiality standards. The position also provides backup switchboard coverage, assists wit
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