Omnidian, Inc.
solar
SeniorCommercialSolarPerformanceAnalyst
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“Senior Commercial Solar Performance Analyst at Omnidian, Inc.. Skills: operational health and performance of commercial solar projects, identify and resolve performance issues, support onboarding of new clients and assets, deliver reporting obligations, provide technical support assistance. operational health and performance of a growing portfolio of commercial solar projects. identify and resolve performance issues with commercial solar systems”
What You'll Achieve.
operational health and performance of a growing portfolio of commercial solar projects; ensure all issues are resolved and tickets closed in a timely manner; enable the automated reporting features of Omnidian’s platform; adherence to industry guidelines; verify accuracy of reporting metrics
Industry & Context.
identify and resolve performance issues; resolve system anomalies; assist in resolving escalated issues; Exercises good judgment; Takes ownership of issues or questions and knows when to escalate
unable to provide sponsorship for this role, now or in the future
What They're Looking For.
Must Have
3 years of commercial monitoring experience, Understanding of solar technology, monitoring systems, maintenance practices, and solar industry landscape, Experience with solar monitoring DAS platforms and alerts, Ability to embrace change and can adapt to the needs of the business and team, Highly organized and process-oriented, Passion for learning new skills and concepts, ability to manage multiple priorities, Excellent written and verbal communication skills, attention to detail and accuracy, Ability to remain focused and productive with tasks that may be repetitive
Nice to Have
Experience performing energy simulations in platforms like PV systems or similar a plus, Experience reading and interpreting solar system design drawings a plus, but not required
What You'll Do.
operational health and performance of a growing portfolio of commercial solar projects
identify and resolve performance issues with commercial solar systems
support the onboarding of new clients and assets
deliver reporting obligations
provide technical support assistance to customers and service technicians
Analyze project data to identify performance trends and spot performance issues
Create and track service tickets to resolve system anomalies
Work closely with the Portfolio Operations Team to ensure all issues are resolved and tickets closed in a timely manner
Field calls from technicians during site visits to provide technical support and DAS portal verifications
Support client and site host customer support field service technician assist in resolving escalated issues
create new assets in Omnidian’s platforms
connect assets to data sources
and configure client solar asset information
Ensure assets’ technical specifications are fully onboarded to enable the automated reporting features of Omnidian’s platform
Assist Lead Performance Engineer with performing simulation of solar photovoltaic (PV) generation system performance
Produce performance reports for assigned clients and portfolios using proprietary systems with adherence to industry guidelines
Verify accuracy of reporting metrics
Assist performance modeling team to provide pre-sales support to win new business
Provide technical support and feedback to sales team
Participate in identifying
documenting and adopting best practices and standardized operating procedures
Help identify features and improvements for Omnidian’s proprietary platform
Cross-train team members in DAS portals
How You'll Work.
Team & Collaboration
working across daily routine tasks as well as innovative projects; Work closely with the Portfolio Operations Team; Support client and site host customer support field service technician; Working with Portfolio Operations Manager; Assist Lead Performance Engineer; Assist performance modeling team; Provide technical support and feedback to sales team; Cross-train team members
Communication Scope
excellent written and verbal communication skills; client communications
Process & Methodology
managing multiple tasks and priorities, manage multiple projects and prioritize
Full Job Description
## Description About Omnidian Omnidian, Inc. is a fast-growing Series C tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries. Omnidian is building a more sustainable future for the planet through our passionate teams, our innovative technology, and by creating an amazing customer experience. We are a certified B Corp, headquartered in Seattle, WA The Job The Senior Commercial Solar Performance Analyst is an individual contributor role who will have primary responsibility for the operational health and performance of a growing portfolio of commercial solar projects. The qualified candidate is experienced with solar monitoring platforms and solar data analysis and has demonstrated a track record of excellent customer service and client communications. This role requires a self-starter skilled at managing multiple tasks and priorities, working across daily routine tasks as well as innovative projects. The Senior Commercial Solar Performance Analyst will identify and resolve performance issues with commercial solar systems, support the onboarding of new clients and assets, deliver reporting obligations, provide technical support assistance to customers and service technicians. ## What You'll Do Monitoring, alert management, and issue detection: Well-versed with Data Acquisition System (DAS) platforms to evaluate alerts and make informed recommendations to internal and external stakeholders when corrective actions are needed. Analyze project data to identify performance trends and spot performance issues in commercial solar systems 15 kW up to 10 MW. Service Coordination: Create and track service tickets to resolve system anomalies. Work closely with the Portfolio Operations Team to ensure all issues are resolved and tickets closed in a timely manner. Field calls from technicians during site visits to provide technical support and DAS portal verifications as needed. Technical Support: Support client
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