Shift
Finance / FinServ
SeniorCollectionsOfficer
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“Senior Collections Officer at Shift. Skills: managing a portfolio of overdue commercial accounts, commercial debt recovery, negotiating resolutions, government regulations knowledge. Managing a dedicated portfolio of overdue commercial accounts. Conducting all related inbound and outbound collection calls and emails with customers”
What You'll Achieve.
meet team and departmental goals
Industry & Context.
thoroughly investigating and researching accounts prior to contact; analysing account data and previous collection efforts to inform your strategies
What They're Looking For.
Must Have
Minimum of 5 years’ experience managing a portfolio in commercial debt recovery or collections, Solid knowledge of government regulations, rules, and guidelines relevant to commercial collections, Experience issuing default demand and repossession notices, Demonstrated ability to manage a high volume of accounts while maintaining accuracy and attention to detail
Nice to Have
preferably within the finance industry
What You'll Do.
Managing a dedicated portfolio of overdue commercial accounts
Conducting all related inbound and outbound collection calls and emails with customers
Issuing default demand and repossession notices as required for your accounts
Evaluating and managing hardship requests in your portfolio with empathy and professionalism
Efficiently handling a high volume of collection cases within your allocated portfolio
Investigating and reviewing account data and past collection activities before contacting debtors
Maintaining accurate and up-to-date records for all accounts in your portfolio throughout the collections process
How You'll Work.
Team & Collaboration
Work closely within a collaborative team; Supporting other Collections Officers; Contributing to a high-performing collections environment; Collaborate and share best practices with other Senior Collections Officers to meet team and departmental goals
Communication Scope
communication skills with the ability to navigate complex and sensitive conversations with professionalism and respect
Full Job Description
Who is Shift? At Shift, we’re business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products. We believe Australian businesses are the driving force behind our economy and are core to our communities. That’s why our business expertise, focus on relationships, and market-leading technology is at the core of everything we do. We’ve helped solve the credit and payment pain points for more than 30,000 businesses, providing over $6 billion in aggregate funding. Our unique approach to product innovation combined with our collaborative culture means you can build your career in a supportive environment. You’ll be joining a diverse team of over 300 people who are always looking to deliver better outcomes for Australian businesses. ABOUT THE ROLE As a Senior Collections Officer, you will be responsible for managing your own portfolio of overdue commercial accounts. You’ll conduct both inbound and outbound communications directly with customers, negotiating resolutions for defaulted loans and ensuring accurate and detailed records are maintained for your portfolio. Your approach will include thoroughly investigating and researching accounts prior to contact, analysing account data and previous collection efforts to inform your strategies. You will work closely within a collaborative team, supporting other Collections Officers, and contributing to a high-performing collections environment. WHAT YOU’LL DO - Manage a dedicated portfolio of overdue commercial accounts, conducting all related inbound and outbound collection calls and emails with customers - Issue default demand and repossession notices as required for your accounts - Evaluate and manage hardship requests in your portfolio with empathy and professionalism - Efficiently handle a high volume of collection cases within your allocated portfolio - Investigate and review account data and past collection activities before contactin
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