AWS EMEA SARL (Denmark Branch)
Technology
SeniorCloudOperationsArchitect
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“Senior Cloud Operations Architect at AWS EMEA SARL (Denmark Branch). Skills: Cloud Operations, AWS Architecture, Enterprise Support, Customer Advisory. Provide technical expertise. Achieve operational excellence”
What You'll Achieve.
Maximize value from AWS; Achieve greatest value from cloud; Drive customer adoption; Drive customer use of AWS; Build operationally excellent environments; Optimize performance; Optimize security; Optimize cost; Deliver measurable outcomes
Industry & Context.
Troubleshooting; Root cause analysis; Complex engineering problems; System design problems
What They're Looking For.
Must Have
5+ years technical experience, 4+ technical domains experience, English fluency required
Nice to Have
Proficiency in professional oral communication, Track record influencing management, Experience in operational services, Hands-on AWS experience, Experience designing long-term strategies, Experience making architectural trade-offs, Demonstrated ability to solve complex problems, Danish language skills a plus, Experience with large enterprise customers, Experience writing technical documentation, Experience as a technical lead
What You'll Do.
Provide technical expertise
Achieve operational excellence
Act as trusted advisor
Drive operational maturity
Collaborate with teams
Ideate around business problems
Own customer technical support
Design long-term operational strategies
Lead architectural reviews
Advance technical objectives
Ensure solutions are designed for cloud
Identify and mitigate risks
Drive efficiencies in operations
Drive simplification in operations
Drive product adoption
Provide detailed reviews
Plan service disruptions
Review monthly metrics
Review quarterly metrics
Participate in hiring
Provide data on working
Provide anecdotes on not working
Ensure cloud environments are secure
Ensure cloud environments are resilient
Ensure cloud environments are optimized
Guide customers through trade-offs
Implement best practices
Develop enablement sessions
Deliver enablement sessions
Act as escalation point
Coordinate with service teams
Drive rapid resolution
Minimize business impact
Balance strategic work
Balance tactical execution
Deliver measurable outcomes
How You'll Work.
Team & Collaboration
Solutions Architects; Account Managers; Customer Solutions Managers; Internal teams; External engineering teams; AWS service teams
Communication Scope
Presenting to audiences; Executive presentations; Technical documentation
Process & Methodology
Project planning, Launch planning
Full Job Description
Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help our largest enterprise customers maximize the value and benefits of AWS Services? As a Senior Cloud Operations Architect (or TAM) in the AWS Enterprise Support, Enterprise segment team, you will have a direct impact in helping our customers gain the most value from cloud technology. TAMs actively engage at the account level, providing recommendations and proactive advice throughout the entire cloud adoption life cycle. The Senior Cloud Operations Architect is the customer's trusted advisor and operational excellence expert for our Enterprise Support customers. The close relationships developed with your customers across all levels of their business will allow you to understand their business and operational needs and technical challenges, and help them achieve the greatest value from cloud technologies. You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers' AWS environments operationally healthy. As a Senior Cloud Operations Architect, you'll craft and execute strategies with senior customer stakeholders up to C-level to drive our customers' adoption and use of AWS services. This support extends to addressing strategy-related queries, aiding in project and launch planning, and resolving operational challenges. You will work with large customer engineering organizations and advise management on complex cloud architecture decisions. This is a post-sales advisory role within our Enterprise Support team, where you can further develop your technical, leadership, and consulting skills while working with organizations facing sophisticated operational challenges across the Nordics region. You'll leverage best practices, including the AWS Well-Architected Framework, AWS Trusted Advisor, and operational reviews to help customers maximize the value they derive from AWS. The AWS
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