Qventus
healthcare
SeniorClientSuccessPartner
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“Senior Client Success Partner at Qventus. Skills: Client Success, Account Management, Healthcare Consulting, SaaS, Relationship Management, Project Management, Process Redesign, Workflow Optimization, Executive Engagement. Manage and grow a high-impact portfolio of Qventus’ most strategic, "high-stakes" national healthcare provider organizations.. Serve as a mentor to the CS team, fostering professional growth and establishing best-in-class standards for the CS organization.”
What You'll Achieve.
Ensure high usage of the Qventus platform; Ensure successful deployment and adoption of Qventus' perioperative and PCC solutions; Maximize client value and satisfaction; Accountability for client outcomes; Meet contractual commitments; Maintain positive relationships for expansion or renewal; Effect system-wide change
Industry & Context.
Translate our AI solutions into meaningful operational impact; Strategic problem solving; Navigate difficult conversations with client executives using clearly presented business cases to effect system-wide change
Ability to travel up to 30-40% nationwide
What They're Looking For.
Must Have
7+ years of professional experience at a top healthcare consulting firm or in a client-facing professional services role at a workflow-oriented SaaS company, Proven track record of developing and maintaining professional relationships across all levels of a hospital organization, including both facility and system-wide/enterprise settings, Experience collaborating cross functionally with internal and external stakeholders, comfortable with fast-paced environments and evolving client priorities, Client or Account Management experience with complex healthcare organizations built on a foundation of strategic problem solving and value-driven efforts, Ability to understand client business challenges and translate our AI solutions into meaningful operational impact, Passion for maximizing client value and satisfaction, with a sense of ownership and accountability for client outcomes, Excitement about the potential of AI to transform healthcare and a desire to be part of that change, Familiarity with EHR systems
Nice to Have
Deep understanding of the surgical domain and related hospital operations, Knowledge of the landscape of acute care patient flow processes and solutions, Change management experience
What You'll Do.
Manage and grow a high-impact portfolio of Qventus’ most strategic
"high-stakes" national healthcare provider organizations.
Serve as a mentor to the CS team
fostering professional growth and establishing best-in-class standards for the CS organization.
Partner directly with the Product and Engineering leadership to help define the long-term roadmap
ensuring the future of Qventus AI solutions aligns with evolving enterprise-level client needs.
Fully own internal operating rhythms that enable high-performance of delivery team across client obligations.
Lead complex process redesigns and major clinical workflow overhauls that multiple service lines and departments across a health system by obtaining stakeholder buy-in across operating levels.
Leverage deep functional periop expertise to create and sustain buy-in from core users
and surgeons around workflows and tool adoption.
Challenge the status quo at client sites and influence clients to adopt industry-best practices through partnership and communication skills.
Advocate internally for critical product improvements and collaborate with Product team to implement new solution functionality at live clients.
Partner with the Marketing team to establish standard collateral for client training and engagement.
Manage cross-functional work to meet contractual commitments and maintain positive relationships for expansion or renewal.
Navigate difficult conversations with client executives using clearly presented business cases to effect system-wide change.
Lead complex engagements with matrixed teams (clinical
and operational) on both the client side and within Qventus with minimal supervision.
How You'll Work.
Team & Collaboration
Collaborate cross functionally with internal and external stakeholders; Partner directly with the Product and Engineering leadership; Collaborate with Product team to implement new solution functionality; Partner with the Marketing team; Lead complex engagements with matrixed teams (clinical, technical, and operational) on both the client side and within Qventus
Communication Scope
Ability to create compelling value narratives that relate to client perspectives with visually appealing slides and robust data stories; Partnership and communication skills; Clearly presented business cases
Process & Methodology
Manage complex and cross-functional project plans, Manage cross-functional work to meet contractual commitments, Lead complex engagements
Full Job Description
On this journey for over 12 years, Qventus is leading the transformation of healthcare. We enable hospitals to focus on what matters most: patient care. Our innovative solutions harness the power of machine learning, generative AI, and behavioral science to deliver exceptional outcomes and empower care teams to anticipate and resolve issues before they arise. Our success in rapid scale across the globe is backed by some of the world's leading investors. At Qventus, you will have the opportunity to work with an exceptional, mission-driven team across the globe, and the ability to directly impact the lives of patients. We’re inspired to work with healthcare leaders on our founding vision and unlock world-class medicine through world-class operations. #LI-JB1 About the Role As a Senior Client Success Partner, you will leverage your deep OR experience to develop relationships with key leaders and users, manage complex and cross-functional project plans, and support clients throughout their contracts. You will creatively think about new use cases for the product and ensure high usage of the Qventus platform. The Senior Client Success Partner will play a key role in ensuring successful deployment and adoption of Qventus' perioperative and PCC solutions. They will develop deep relationships with key leaders and users in hospitals, acting as a critical link between Qventus and the client, and our internal delivery and product teams. Key Responsibilities Manage and grow a high-impact portfolio of Qventus’ most strategic, "high-stakes" national healthcare provider organizations. Serve as a mentor to the CS team, fostering professional growth and establishing best-in-class standards for the CS organization. Partner directly with the Product and Engineering leadership to help define the long-term roadmap, ensuring the future of Qventus AI solutions aligns with evolving enterprise-level client needs. Fully own internal operating rhythms that enable high-performance of delivery t
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