Zeta Global
SeniorClientSuccessManager-Programmatic
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“Senior Client Success Manager - Programmatic at Zeta Global. Skills: Programmatic advertising, Client Success, DSP functionality. Own active programmatic campaigns. Manage active programmatic campaigns”
What You'll Achieve.
Drive performance; Ensure client retention; Drive client growth
Industry & Context.
Troubleshooting; Diagnose issues
What They're Looking For.
Must Have
3+ years programmatic advertising experience, 3+ years digital media experience, 3+ years ad-tech experience, Client Success experience, Account Management experience, Hands-on DSP experience, Campaign setup experience, Campaign optimization experience, Campaign reporting experience, Manage multiple live campaigns, Manage client relationships, High attention to detail, Ability to prioritize, Analytical skills, Comfort with Excel, Comfort with performance reporting
Nice to Have
Experience working with agencies, Experience with complex accounts, Experience with multi-stakeholder accounts, Experience mentoring junior team members, Experience supporting junior team members, Ability to navigate ambiguity, Make sound judgment calls, Own escalations, Partner with leadership, Translate technical details, Translate performance details, Clear client-facing narratives, Experience in high-growth environments, Experience in fast-paced environments, Processes evolve, Cross-functional collaboration skills
What You'll Do.
Own active programmatic campaigns
Manage active programmatic campaigns
Lead client communications
Provide clear insights
Provide recommendations
Serve as technical owner
Ensure campaigns are set up
Optimize campaigns effectively
Align campaigns to strategy
Guide setup decisions
Drive performance improvements
Deliver client-ready reporting
Deliver performance insights
Identify upsell opportunities
Support upsell opportunities
Identify cross-sell opportunities
Support cross-sell opportunities
Identify renewal opportunities
Support renewal opportunities
Ensure high-quality client experience
Ensure timely resolution
How You'll Work.
Team & Collaboration
Collaborate with Sales; Collaborate with Analytics; Collaborate with Operations; Partner with Client Success Director
Communication Scope
Client communications; Executive-level conversations; Client-facing narratives
Full Job Description
WHO WE ARE Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com. THE ROLE The Senior Client Success Manager – Programmatic is a hands-on, client-facing role responsible for owning the end-to-end success of a portfolio of strategic programmatic accounts. You will serve as the day-to-day client lead, operational expert, and strategic partner, managing live campaigns, leading client communications, and driving performance, retention, and growth. This role requires strong programmatic expertise, excellent judgment, and the ability to operate independently while collaborating closely with Sales, Analytics, and Operations. This is a hybrid role based in New York City (3 days/week). RESPONSIBILITIES Own and manage 10+ active programmatic campaigns end-to-end across multiple accounts. Lead all client communications, including status calls, QBRs, and escalations, providing clear insights and recommendations tied to business outcomes. Serve as the technical owner of campaign execution, partnering closely with Operations to ensure campaigns are set up correctly, optimized effectively, and aligned to strategy (targeting, pacing, QA, troubleshooting). Apply a deep understanding of D
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