Garner Health
healthcare technology
SeniorClientSuccessManager(LargeMarket)
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“Senior Client Success Manager (Large Market) at Garner Health. Skills: Client Success Management, Relationship Management, Account Management, Project Management, Data Analysis. Own and manage large market client and broker relationships across a high-volume book of business (25-30 accounts), ensuring a consistently high-quality client experience. Deliver an exceptional client experience by executing key workflows, monitoring account health, and proactively addressing risks”
What You'll Achieve.
driving engagement, satisfaction, and retention across a high-volume large market book of business (1,000–4,999 lives); ensures clients realize ongoing value from Garner; proactively identifying risks and opportunities across the portfolio; directly impacts client success and long-term retention; consistently high-quality client experience; proactively addressing risks; translating insights into action plans that drive engagement and retention; ensuring timely delivery of all initiatives and commitments; Assume full ownership of all engagement-related KPIs; achieve engagement goals; drive measurable ROI
Industry & Context.
proactively identifying risks and opportunities; proactively identify risks, optimize engagement, and drive measurable ROI; independent problem-solving; navigating client challenges
Ability to travel up to 25% of the time, occasional travel to HQ
What They're Looking For.
Must Have
5+ years of experience managing a large, high-performing B2B book of business, Demonstrated client management expertise, including ownership of executive relationships and day-to-day account management, as well as navigating complex client and broker stakeholder environments, Exceptional project management and organizational skills, with the ability to manage competing priorities and execute with precision and attention to detail, Data-driven mindset, leveraging KPIs and client insights to proactively identify risks, optimize engagement, and drive measurable ROI, executive presence and communication skills (both written and presentation), with a proactive, solutions-oriented approach and a passion for delivering an outstanding client experience in a fast-paced environment, Proven track record of curiosity and independent problem-solving, both when navigating client challenges and collaborating cross-functionally with internal teams
Nice to Have
preferably in the healthcare and benefits industry
What You'll Do.
Own and manage large market client and broker relationships across a high-volume book of business (25-30 accounts)
ensuring a consistently high-quality client experience
Deliver an exceptional client experience by executing key workflows
monitoring account health
and proactively addressing risks
Track and analyze client success KPIs
translating insights into action plans that drive engagement and retention
Develop and execute engagement plans aligned to client goals
ensuring timely delivery of all initiatives and commitments
Assume full ownership of all engagement-related KPIs
Manage multiple concurrent client projects with attention to detail
maintaining clear timelines
Lead client meetings and communications with key stakeholders and broker partners
and actionable recommendations
Represent the company in virtual and in-person client-facing sessions
Develop and deliver high-quality client reports
and educational sessions
How You'll Work.
Team & Collaboration
Collaborate cross-functionally with Strategic Account Management, Sales, and Concierge (Member Services) to meet client needs, triage issues, and achieve engagement goals; Collaborating cross-functionally with internal teams
Communication Scope
executive presence and communication skills (both written and presentation); Lead client meetings and communications with key stakeholders and broker partners; providing education, insights, and actionable recommendations
Process & Methodology
Exceptional project management and organizational skills, ability to manage competing priorities, execute with precision and attention to detail, Manage multiple concurrent client projects with attention to detail, maintaining clear timelines, priorities, and deliverables
Full Job Description
Garner’s mission is to transform the healthcare economy, delivering high-quality and affordable care for all. We are fundamentally reimagining how healthcare works in the U. S. by partnering with employers to redesign healthcare benefits using clear incentives and powerful, data-driven insights. Our approach guides employees to higher-quality, lower-cost care, creating a system that works better for everyone. Patients achieve better health outcomes, employers spend healthcare dollars more effectively, and physicians are rewarded for delivering exceptional care rather than performing more procedures. Garner is one of the fastest-growing healthcare technology companies in the country. Our products are trusted by the most sophisticated employers and providers in the industry, and we are building a team of talented, mission-driven individuals who are motivated to make a meaningful impact on healthcare at scale. About the role: We are seeking an exceptional Senior Client Success Manager to join our Client Success team. This role will report to the Director of Client Success (large market). The Senior Client Success Manager plays a critical role in driving engagement, satisfaction, and retention across a high-volume large market book of business (1,000–4,999 lives). As the primary owner of day-to-day client and broker relationships, this role ensures clients realize ongoing value from Garner while proactively identifying risks and opportunities across the portfolio. By combining strong relationship management with disciplined execution and cross-functional partnership, this role directly impacts client success and long-term retention. Where you will work: Garner is headquartered in NYC, but this position is available for individuals who are comfortable with remote work and occasional travel to HQ. Ability to travel up to 25% of the time. What you will do: Own and manage large market client and broker relationships across a high-volume book of business (25-30 accounts), en
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