SeniorClientSuccessManager

Location: UK Based, Remote-first (with monthly travel to London) At Unmind, we're here to create better mental health. We believe mental health should be a source of strength, not struggle – for people, teams, and entire organisations. We combine science, technology, and human care to help companies like Uber, Disney, Major League Baseball, and the NHS improve mental health and drive performance. Now we’re looking for more brilliant people to help us do it. 🚀 Our Values We’re building a company where ambition and empathy go hand in hand. Outpace the rest – Move fast. Deliver excellence. Stronger together – We go further, faster, together. Client first – We win, when our clients win. 🌈 Inclusion & Belonging We’re building a place where everyone feels seen, heard, and supported – and where difference is celebrated. If you need adjustments during the process, tell us when you apply or email [email protected]. Learn more about how we hire and our commitment to equity in our Candidate FAQ → https://app.notion.com/p/Unmind-Candidate-FAQs-b2f30c27bc57453b8edaee099aad4596?pvs=21 🎯 THE ROLE – SENIOR CLIENT SUCCESS MANAGER The Senior Client Success Manager (sCSM) is responsible for driving measurable value, retention, and growth across a portfolio of strategic clients. This role partners closely with Account Managers and cross-functional teams to shape account strategy, influence senior stakeholders, and ensure clients achieve clear business outcomes. The sCSM operates as a trusted advisor, using insight and strong judgement to anticipate risk, unlock opportunity, and lead structured, executive-level engagements. KEY RESPONSIBILITIES - Strategic account leadership - Own success strategy for a portfolio of strategic accounts, including account plans, success roadmaps, and renewal readiness. - Turn usage and client context into clear insights, ROI narratives, and recommendations. - Capture and act on signals that drive retention and expansion. - Executive presence and client