#paid

Creator Marketing

SeniorClientSuccessManager

$90–100k New York, New York, United States; Toronto, Ontario, Canada; Denver, Colorado, United States; Cayman Islands FULL TIME
The Brief

“Senior Client Success Manager at #paid. Skills: Client Success Management, Campaign Execution, Relationship Building, Account Growth. Oversee and execute campaigns for strategic accounts. Run program kick-off calls”

What You'll Achieve.

Drive exceptional outcomes; Retain and grow key accounts; Meet or exceed client objectives; Support account growth and retention; Deliver operational excellence; Consistently meet and exceed KPIs; Satisfaction metrics; Retention metrics; Revenue metrics

Industry & Context.

Creator Marketing
Problems you'll solve

Resolving issues; Address client concerns proactively; Leveraging data and internal experts

Eligibility Requirements

Available for in-person meetings

What They're Looking For.

Must Have

5 years of experience in a client-facing role, Experience in key or enterprise-level accounts, Owned commercial targets such as revenue retention, upsell quotas, or account growth goals

Nice to Have

Experience working with enterprise-level clients in agency, or creator tech

What You'll Do.

Oversee and execute campaigns for strategic accounts

Run program kick-off calls

Finalize program briefs

Build creator rosters

Schedule content creation

Lead post-campaign reviews

Manage multiple programs simultaneously

Identify process inefficiencies

Implement improvements

Maintain accurate records in Salesforce

How You'll Work.

Team & Collaboration

Partner cross-functionally with Product, Sales, Media, Analytics, and Strategy; Collaborate with Client Partners on account renewal and growth; Collaborate with peers and Team Manager; Partner closely with cross-functional internal stakeholders; Collaborate with Sales on customer growth

Communication Scope

Communicating with senior stakeholders

Process & Methodology

Lead complex creator marketing programs

Free ATS check

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