Maybern
Fintech
SeniorClientSuccessManager
“Senior Client Success Manager at Maybern. Skills: Client Success Management, Relationship Management, Product Adoption, Financial Acumen. Own client outcomes. Manage strategic book of business”
What You'll Achieve.
Ensure clients realize the full value of Maybern; Drive long-term strategic growth; Ensure business value realization; Aligning on measurable success metrics
Industry & Context.
Solve complex problems using structured thinking; Draw meaningful conclusions from data; Make sound decisions in ambiguity
What They're Looking For.
Must Have
7+ years of experience in client success, product operations, or strategic account management, Proven track record managing executive-level relationships and complex customer lifecycles, Exceptional communication and interpersonal skills, Comfortable navigating product
Nice to Have
Solid foundation in private fund finance, Experience within a B2B SaaS or fintech environment, Strategic thinking paired with a bias for action, Ability to coach clients and influence internal stakeholders, Experience working cross-functionally with Sales, Legal, and Product teams
What You'll Do.
Manage strategic book of business
Lead strategic engagements
Drive product adoption
Coach clients on workflows
Ensure business value realization
Anticipate client needs
Synthesize product feedback
Manage product requests
Enable client advocacy
Maintain internal visibility
How You'll Work.
Team & Collaboration
Partner with Sales, Legal, and other internal stakeholders; Build strong, cross-functional relationships; Align teams around shared goals
Communication Scope
Excellent communicator; Clear, proactive engagement; Exceptional communication and interpersonal skills
Applying for this Senior Client Success Manager role?
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