Flywire
Payments, Fintech, Travel
SeniorClientSuccessManager
Neural analysis suggests this role is
optimal for mid candidates.
“Senior Client Success Manager at Flywire. Skills: Client Success, Relationship Management, Commercial Growth. Build and maintain relationships with existing Travel clients. Manage a portfolio of mid market and strategic Travel accounts”
What You'll Achieve.
help clients maximise the value of Flywire’s solutions; increase revenue across the existing client base; retention; client engagement; commercial growth opportunities; support performance and adoption
Industry & Context.
Willingness to travel across Europe as required
What They're Looking For.
Must Have
5+ years of experience in Client Success, Relationship Management, Account Management or a similar client facing commercial role, experience managing and growing existing client relationships, Proven ability to identify commercial opportunities and drive account growth within an existing portfolio, Experience working with strategic or complex client accounts, Excellent relationship building and communication skills with the ability to engage credibly with senior stakeholders, organisational, analytical and planning skills, Comfortable working cross functionally across multiple teams and priorities
Nice to Have
Payments, fintech or travel industry experience is highly preferred, Fluent in English plus Spanish and / or Italian is highly preferred, Experience with Salesforce, GSuite, Jira, Slack, Looker and Smartsheet is a plus
What You'll Do.
Build and maintain relationships with existing Travel clients
Manage a portfolio of mid market and strategic Travel accounts
Develop account plans focused on retention
client engagement and commercial growth
Identify upsell and expansion opportunities within existing client groups
Partner with clients to understand their business goals
Act as a trusted advisor by providing guidance
Provide clients with reporting
analytics and strategic recommendations
Support onboarding best practices
Gather and communicate client feedback
Lead and manage multiple client initiatives simultaneously
How You'll Work.
Team & Collaboration
Work closely with Sales, Implementation, Product and Support teams; Work cross functionally with Sales, Product, Support and Implementation teams; Comfortable working cross functionally across multiple teams and priorities
Communication Scope
Excellent relationship building and communication skills
Full Job Description
Are you ready to trade your job for a journey? Become a FlyMate! Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world. What more do we need to truly be unstoppable? Perhaps, that is you! Who we are: Flywire is a global payments enablement and software company, founded a decade ago to solve high-stakes, high-value payments in education, using modern technology. Today, we’ve digitized payments for more than 3,300+ global clients across education, healthcare, travel & B2B, covering more than 240 countries and territories and supporting over 140 currencies. And, we’re just getting started! With over 1000+ global FlyMates, representing more than 40 nationalities, and in 14 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow. At Flywire, we’re transforming the way travel businesses manage and optimise global payments. We are looking for a commercially minded, relationship driven Senior Client Success Manager to support and grow a portfolio of strategic Travel clients across the EMEA region. This role is ideal for someone who enjoys building strong client partnerships, driving commercial growth within existing accounts and acting as a trusted advisor to clients in a fast paced, high growth environment. The Senior Client Success Manager will work closely with Sales, Implementation, Product and Support teams to help clients maximise the value of Flywire’s solutions while identifying opportunities to deepen partnerships and increase revenue across the existing client base. What You’ll Do * Build and maintain strong relationships with existing Travel
Applying for this Senior Client Success Manager role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on SmartRecruiters
- SmartRecruiters often includes a video screening step — check camera and mic permissions.
- Link your GitHub or portfolio directly in the profile section for technical roles.
- Applications may be reviewed by AI scoring before reaching a recruiter — use keywords from the job description.
ANONYMOUS · UNFILTERED
What do employees actually say about Flywire?
Real rants from real employees. Read before you apply.