SeniorClientSuccessManager

About Cylinder Founded in 2021 and offered as an employer benefit, Cylinder (formerly Vivante Health) delivers personalized, clinician-backed care to those suffering from digestive issues through its virtual health platform. Cylinder’s tech-forward, human-first program connects members to the right level of support at the right time through an easy interface, bringing the healthcare ecosystem together to align around member needs. Cylinder’s dedicated care teams help members proactively address their gut health from every angle – decreasing costs, reducing absenteeism, and improving their quality of life, at scale. Cylinder’s vision is to create a world where people receive convenient, personalized, and affordable access to the quality digestive healthcare they need to improve their overall health. Position Summary As a Senior Client Success Manager at Cylinder Health, you will manage a portfolio of some of our high value, high growth enterprise level clients. You will lead all key activities including ongoing service delivery, relationship building at the executive and lower levels, account strategy development, project expansion to meet growth targets and contract renewals. You will coordinate closely with your clients and marketing to develop communication strategies that drive member enrollment. You will serve as the connective tissue between Cylinder Clients and key internal stakeholders such as Product and Engineering, Finance, Sales, Member Services and Clinical Operations.  This position demands a consultative approach, strong project management skills, and a commitment to delivering exceptional client experiences. This is an individual contributor role with the potential to grow. Responsibilities Include: - Account Management & Client Success - Provide exceptional account management throughout the project and contract lifecycle, ensuring continuous client satisfaction and support. - Cultivate strong relationships across all levels within client organization