Company
Support
SeniorClientSuccessConsultant
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“Senior Client Success Consultant. Skills: Client Success, Account Management, Digital Analytics, Enterprise Tools, Communication. Own and manage a dedicated portfolio of client accounts, ensuring relationship health and smooth lifecycle management. Act as a key operational and strategic support partner to senior managers across North American client portfolios. Conduct and support live demonstrations using tools such as Google Analytics and Amplitude, translating data into clear insights. Manage”
What You'll Achieve.
Ensuring relationship health and smooth lifecycle management. Ensure seamless execution of client renewals, contract workflows, and administrative processes. Identify process gaps and contribute to continuous improvement of account management workflows. Support reporting, tracking, and documentation activities to maintain high operational efficiency.
Industry & Context.
identify process gaps; continuous improvement
What They're Looking For.
Must Have
Experience in client success, account management, project coordination, or similar client-facing roles. Proficiency in digital analytics tools such as Google Analytics and/or Amplitude (or willingness to quickly gain expertise). Excellent understanding of commercial and legal documentation including SOWs, MSAs, NDAs, and contract change management. Technical aptitude with experience using enterprise platforms such as Salesforce, Microsoft 365, Google Drive, and similar tools. Highly analytical mindset with the ability to interpret data and translate insights into actionable recommendations. Excellent written and verbal communication skills in English, with stakeholder management capabilities. Organizational skills with the ability to manage multiple accounts and priorities simultaneously.
Nice to Have
Background in project management or operational coordination is highly advantageous.
What You'll Do.
Own and manage a dedicated portfolio of client accounts, ensuring relationship health and smooth lifecycle management.
Act as a key operational and strategic support partner to senior managers across North American client portfolios.
Conduct and support live demonstrations using tools such as Google Analytics and Amplitude, translating data into clear insights.
Manage client documentation including SOWs, MSAs, NDAs, and change orders with high accuracy and attention to detail.
Navigate and optimize daily use of enterprise tools such as Salesforce, Google Workspace, Microsoft 365, Dynamics 365, and SharePoint.
Ensure seamless execution of client renewals, contract workflows, and administrative processes.
Serve as a communication bridge between internal delivery teams and clients, ensuring alignment and clarity on requirements.
Identify process gaps and contribute to continuous improvement of account management workflows.
Support reporting, tracking, and documentation activities to maintain high operational efficiency.
How You'll Work.
Team & Collaboration
Serve as a communication bridge between internal delivery teams and clients, ensuring alignment and clarity on requirements. Collaborative, international team culture with cross-functional exposure.
Communication Scope
live demonstrations; written communication; verbal communication
Process & Methodology
project coordination
Full Job Description
## Accountabilities Own and manage a dedicated portfolio of client accounts, ensuring strong relationship health and smooth lifecycle management Act as a key operational and strategic support partner to senior managers across North American client portfolios Conduct and support live demonstrations using tools such as Google Analytics and Amplitude, translating data into clear insights Manage client documentation including SOWs, MSAs, NDAs, and change orders with high accuracy and attention to detail Navigate and optimize daily use of enterprise tools such as Salesforce, Google Workspace, Microsoft 365, Dynamics 365, and SharePoint Ensure seamless execution of client renewals, contract workflows, and administrative processes Serve as a communication bridge between internal delivery teams and clients, ensuring alignment and clarity on requirements Identify process gaps and contribute to continuous improvement of account management workflows Support reporting, tracking, and documentation activities to maintain high operational efficiency Requirements: Strong experience in client success, account management, project coordination, or similar client-facing roles Proficiency in digital analytics tools such as Google Analytics and/or Amplitude (or strong willingness to quickly gain expertise) Excellent understanding of commercial and legal documentation including SOWs, MSAs, NDAs, and contract change management Strong technical aptitude with experience using enterprise platforms such as Salesforce, Microsoft 365, Google Drive, and similar tools Highly analytical mindset with the ability to interpret data and translate insights into actionable recommendations Excellent written and verbal communication skills in English, with strong stakeholder management capabilities Strong organizational skills with the ability to manage multiple accounts and priorities simultaneously Background in project management or operational coordination is highly advantageous Detail-oriented, proact
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