SeniorClientStyleAdvisor

_**Working at Stella McCartney is a truly rewarding experience. As a luxury fashion company with a strong ethical standpoint we are leaders and innovators in our industry.**_ You will act as an ambassador for brand in our Store in Paris Saint Honorè. Your focus will be to maintain consistently exceptional standards of excellence in delivering a customer service experience which meets our on-brand focus. In doing so, creating and maintaining loyalty to both the store and the brand. **Your Mission:** **** * Provide excellent service through continued commitment to our service standards. * To know and achieve your, and the store's daily, monthly and annual sales targets. * Demonstrate knowledge and understanding of different sales techniques, for example cross selling, to drive your sales and KPI's. * Responsible for opening/closing the store, with any relevant tasks during this time. * Maintain an understanding of current products, trends and collections and ensuring that clients are informed and aware. * Handling customer complaints, seeking assistance where necessary, ensuring issues are resolved to the satisfaction of the customer and the company. * Achieve a score of at least 85% in any mystery shop report in which you are the primary sales associate. * Understand all policies, procedures and compliance. * To ensure that all relevant procedures and policies are understood. To carry out work according to those standards. * Presentation must be in line with company's uniform and grooming standards. * Understand and align with PCI compliance policy and regulations, consistently. * Adheres to Security and Health and Safety regulations. * To replenish stock and maintain high standards of merchandise and product presentation. * Maintain your designated ‘area of pride' * Support the store with cycle counts and during bi annual inventories * Support with the processing of shipments and transfers, in line with the relevant procedures. * Additional ad hoc duties as when and