Omnea
Customer
SeniorClientSolutionsEngineer
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“Senior Client Solutions Engineer at Omnea. Skills: Complex customer-side technical work, Senior technical authority, Customer engineering, Technical problem-solving, Customer issue resolution, Product and Engineering collaboration, Omnea's product and architecture expertise. Own and lead the resolution of Omnea’s most complex and high-impact customer challenges. Act as the escalation point for critical customer issues in the US”
What You'll Achieve.
Deliver exceptional outcomes for customers; Reduce friction, improve reliability, and accelerate adoption for enterprise customers; Ensure outcomes meet real customer needs; Scale knowledge beyond any single individual; Meet the needs of US enterprise customers and scale as the team grows
Industry & Context.
Reasoning about architecture; Guiding others through technical problem-solving; Solving complex problems
Work Tuesdays, Wednesdays & Thursdays in-person at offices, Ability to travel to New York office
What They're Looking For.
Must Have
6–10+ years of experience in a high-performance environment, Track record in customer-facing engineering, technical support engineering, or similar roles working with complex SaaS products, Consistently operated at a senior level — owning critical customer issues, leading complex initiatives, mentoring others, and acting as a trusted technical authority, Systems intuition and experience working with complex software platforms, integrations, workflows, or APIs, Comfortable diving deep into unfamiliar systems, reasoning about architecture, and guiding others through technical problem-solving, Some hands-on coding or scripting experience is expected
Nice to Have
Foundational hire in New York office, Experience with AI-native platforms, Experience with procurement platforms, Experience with enterprise software, Experience with SaaS products
What You'll Do.
Own and lead the resolution of Omnea’s most complex and high-impact customer challenges
Act as the escalation point for critical customer issues in the US
Own customer issues end-to-end and drive them to resolution
Identify patterns across US customer issues and translate them into actionable input for Product and Engineering
Work closely with Product Managers and Engineering Leads to prioritise and scope work
Define engineering requirements
and ensure outcomes meet customer needs
end-to-end understanding of Omnea’s architecture
configuration patterns
Help establish the foundations of customer engineering in New York
Contribute to building Omnea’s Knowledge Repository
Product Accreditation
and Customer Training materials
How You'll Work.
Team & Collaboration
Partnering closely with teams in Europe to ensure consistency; Support the Customer and Commercial teams on sophisticated US enterprise use cases; Partner with Product Managers and Engineering Leads; Work with Product, Engineering, and Customer teams globally
Communication Scope
Communicate clearly and confidently with both technical and non-technical audiences; Comfortable working with senior customer stakeholders and internal leaders; Influence outcomes through clear thinking, written communication, and sound judgment
Process & Methodology
Leading complex initiatives
Full Job Description
OUR MISSION At Omnea, we’re reinventing how enterprise businesses operate, starting with the most painful parts: procurement – where a single purchase can drag on for months, trigger 50+ emails, and pull in Finance, Legal, Security, and IT just to get something approved. We’ve raised $75M from Khosla Ventures, Insight Partners, and Accel to change that. Our AI-native platform connects every person, step, and system so buying is fast, safe, and efficient – one place to request, automated approvals and renewals, real-time supplier risk, and complete spend visibility. The opportunity is massive. Every enterprise on the planet has this problem and nobody has solved it. We’ve 10x’d ARR to double-digit millions in 18 months and are trusted by global enterprises like Spotify, MongoDB, Monzo, and Albertsons. We’re now the 4th fastest growing startup https://sifted.eu/leaderboards/sifted-future-50-2025 in Europe. Our team previously scaled Tessian (cybersecurity tech, backed by Sequoia, Balderton, Accel, acquired post-Series C), and our team includes ex-founders operators who’ve grown unicorns, shipped world-class products, and executed at the highest levels. You’ll work alongside leaders like Ben https://www.linkedin.com/in/ben-freeman-a8542166/, Abs https://www.linkedin.com/in/abhirukt/, Sabrina https://www.linkedin.com/in/scastiglione/, and Rebe https://www.linkedin.com/in/rebecatristan/. FIND OUT MORE ABOUT THE TEAM AND LIFE AT OMNEA HERE https://www.youtube.com/playlist?list=PLpjeHyocsu3ZoDn3sfODjqIR2L_DW3dgb. THE ROLE We're looking for a Senior Customer Engineer to be the first senior technical customer hire in our New York office. This is a foundational role. You’ll own Omnea’s most complex customer-side technical work in the US, act as a senior technical authority across the business, and help establish how we support and scale enterprise customers from our New York hub. You’ll operate at the intersection of Customers, Product, and Engineering — remaining deeply hand
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