SeniorClientServicesProjectManager(AI)

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? As a Senior Client Services Project Manager, you will be responsible for overseeing multiple projects and initiatives that support the organization's strategic goals. You will work closely with cross-functional teams to ensure successful project execution, on-time delivery, and adherence to quality standards. How will you make an impact? Lead end‑to‑end delivery for multiple projects, ensuring alignment with scope, timelines, and customer expectations. Build and maintain project plans, schedules, and required documentation. Facilitate clear, consistent communication with all stakeholders (incl. leadership). Track action items and drive accountability across teams. Identify and mitigate risks and manage escalations professionally. Guide teams through launch readiness, deployment, and project closeout. Support continuous improvement by identifying process gaps and opportunities. Adapt to shifting priorities in a fast‑moving environment. Have you got what it takes? IT experience: 5 to 7 years 4 years of project management experience leading multiple concurrent projects in customer‑facing environments. Proven ability to manage end‑to‑end delivery using Agile, Waterfall, and hybrid/iterative approaches. Exposure to supporting technical and AI/GenAI & software delivery projects, with the ability to translate complex technical concepts for non‑technical stakeholders. Skilled in developing and maintaining detailed project plans, forecasting timelines, and managing risks, issues, and escalations with professionalism. Strong communication, stakeholder management, and client‑facing leadership skills. Highly organized, detail‑oriented, and adaptable under tight