NICE
SeniorClientServicesProjectManager,Actimize
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Client Services Project Manager, Actimize at NICE. Skills: Client Services Project Management, Project Lifecycle Management, Stakeholder Management, Banking and Finance Domain Knowledge. Provide proactive and reactive post-implementation support. Maintain a strategic relationship across all client business units”
What You'll Achieve.
ensure alignment with the Customer’s priorities and NiCE’s business objectives; drive service excellence for designated accounts; ensure maximum value is achieved from the NiCE solution; ensure that quality solutions are delivered within time and cost constraints; keep management, customers and others informed of the project status and issues; make sure project team is clear on objective
Industry & Context.
problem-solving skills
Working in USA (EST) shiftzone (5PM IST to 2AM IST)
What They're Looking For.
Must Have
minimum 4-8 years of IT Industry experience, 3 or more years of experience in an upper-management role, Computers / IT / Electronics bachelor’s or master’s degree (or equivalent) in business administration or related field, working knowledge of Project Management Tools like MPP, JIRA, Confluence, Power BI etc., Exceptional skills in leadership, time management, facilitation, and organization, Experience in managing stakeholders., Working knowledge of Banking and Finance Domain is the MUST., Outstanding knowledge of change management principles and performance evaluation processes, Proactive and energetics to run the program /s independently (or with minimal support), PMP or Prince2 certification MUST, Proven experience managing several major projects involving diverse operations and technology groups., Client-facing skills., problem-solving skills, Excellent English writing & speaking communication skills., Proven ability to negotiate and influence business decisions and directions., Excellent organizational, customer service and people skills, Ability to meet deadlines.
Nice to Have
Working in USA (EST) shiftzone (5PM IST to 2AM IST), Remote Employees - Permanent work from home, Techno functional background would be an added advantage.
What You'll Do.
Provide proactive and reactive post-implementation support
Maintain a strategic relationship across all client business units
Influence tactical activities to drive service excellence for designated accounts
Ensure maximum value is achieved from the NiCE solution
Primary interface between the Customers and NiCE’s support organizations
Manage critical issues
problems and requests related to escalations and missed expectations
Overall responsibility throughout the project lifecycle including Initiation
Tuning and Deployment phases
Manage all project tasks including schedules
Ensure that quality solutions are delivered within time and cost constraints
Establish relationships and effectively communicate with key members of client team
Prepare project status reports and presentations
implement and maintain standard practices for client implementations
Communicate and advocate customer requirements and concerns to product management team
R&D and other internal stakeholders
Create & manage project plans
Define project schedules
allocate resources and monitor progress
Get involved in project at high level for functional and technical aspects
Co-ordination of multiple projects amongst different internal teams and stake holders
Align project objectives with company goals
Plan for project contingencies and anticipate variations that may affect resources
successful implementation
Follow the company Code of Ethics
How You'll Work.
Team & Collaboration
Establish relationships and effectively communicate with key members of client team including business users and management personnel; Co-ordination of multiple projects amongst different internal teams and stake holders; Communicate and advocate customer requirements and concerns to product management team, R&D and other internal stakeholders
Communication Scope
Excellent English writing & speaking communication skills; Client-facing skills
Process & Methodology
Project lifecycle management, Schedule management, Budget management, Resource management, Project planning, Risk management, Contingency planning
Full Job Description
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? Client Services Project Manager is a trusted advisor to NiCE’s customers and will provide both proactive and reactive post-implementation support ensuring alignment with the Customer’s priorities and NiCE’s business objectives. The PM is responsible for maintaining a strategic relationship across all client business units influencing tactical activities to drive service excellence for designated accounts. The PM is required to be a subject matter expert in the NiCE Solutions deployed at their designated clients and ensure maximum value is achieved from the NiCE solution. You will be the primary interface between the Customers and NiCE’s support organizations while managing critical issues, problems and requests related to escalations and missed expectations. How will you make an impact? Overall responsibility throughout the project lifecycle including Initiation, Data Acquisition, Configuration, Data Validation, UAT, Tuning and Deployment phases. Manage all project tasks including schedules, budgets, and resources, to ensure that quality solutions are delivered within time and cost constraints. Establish relationships and effectively communicate with key members of client team including business users and management personnel. Prepare project status reports and presentations to keep management, customers and others informed of the project status and issues. Develop, implement and maintain standard practices for client implementations aligned with the PMs operating model Communicate and advocate customer requirements and concerns to product management team, R&D and other internal stakeholders Create & manage project plans. Define project schedules, a
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