Highmark Inc.
SeniorClientServiceManager
“Senior Client Service Manager at Highmark Inc.. Skills: Client Service Management, Account Relationship Management, Problem Resolution. Partner with assigned Client Manager(s) to maintain and grow existing business and ensures positive account relationships are maintained.. Assist in the preparation of benefit design analysis for specialized proposals and quotes.”
What You'll Achieve.
ensure that positive account relationships are maintained; ensure that account objectives are met; customer satisfaction and loyalty
Industry & Context.
Problem Solving; Analyze operational business problems and provide problem resolution and effect change to all facets of the company.; Solve complex problems taking a broad perspective and developing innovative solutions.
Travel Required: Yes
What They're Looking For.
Must Have
3 or more years of related, progressive experience, State specific Producer License’s for Life, Accident & Health are required or must be obtained within 45 days of hire
What You'll Do.
Partner with assigned Client Manager(s) to maintain and grow existing business and ensures positive account relationships are maintained.
Assist in the preparation of benefit design analysis for specialized proposals and quotes.
Run financial reports or performs basic financial analysis on utilization data and market research and analysis.
Develop detailed specifications for implementation of new products for clients.
May conduct enrollment meetings during the account renewal process.
Analyze operational business problems and provide problem resolution and effect change to all facets of the company.
Leverage internal resources to bring the best service and problem resolution to assigned accounts.
Work closely with Sales Support Analysts responsible for account processing and set-up to ensure accurate and seamless service delivery.
Develop documents and processes to ensure effective communication via work plans for all account implementation activities.
Function as the primary contact for the resolution of the day to day account service issues.
Support customers during the implementation of sales contracts and throughout the relationship by resolving difficult issues in a timely and professional taking responsibility for customer satisfaction and loyalty.
processes to meet the more complex requirements of the position.
Provide direction to other incumbents.
Solve complex problems taking a broad perspective and developing innovative solutions.
How You'll Work.
Team & Collaboration
Partner with assigned Client Managers; Work closely with Sales Support Analysts; Leverage internal resources
Communication Scope
Communication
Process & Methodology
Planning and Organizing, Develop documents and processes to ensure effective communication via work plans for all account implementation activities.
Applying for this Senior Client Service Manager role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Highmark Inc.?
Real rants from real employees. Read before you apply.