AI Acquisition
Marketing and Advertising
SeniorClientRetentionSpecialist
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“Senior Client Retention Specialist at AI Acquisition. Skills: Client retention, Revenue protection, Negotiation, Problem-solving. Own escalated client situations. Diagnose root cause of at-risk engagements”
What You'll Achieve.
Retention outcomes; Revenue protected; Churn trends; Reduce escalation volume; Reduce resolution time
Industry & Context.
Diagnose the root cause; Analytical ability; Solutions-oriented
What They're Looking For.
Must Have
5–8 years in a senior client-facing role, Proven track record managing complex, high-value client situations, Prior exposure to cross-functional environments, Expert-level negotiation and de-escalation, Commercially sharp, Analytical ability, Excellent written and verbal communication, Meticulous documentation habits, Senior ownership mentality, Solutions-oriented and calm under pressure, High commercial integrity, AI-native or highly AI-fluent, Proactive risk detector, Discreet and professional
Nice to Have
Experience contributing to retention policy, escalation frameworks, or client risk management systems
What You'll Do.
Own escalated client situations
Diagnose root cause of at-risk engagements
Maintain meticulous case records
Monitor client engagement signals
Develop retention strategies
Work cross-functionally
Track and report retention metrics
Contribute to retention playbooks
Identify patterns across accounts
Act as internal voice of client
Propose process improvements
How You'll Work.
Team & Collaboration
Work cross-functionally with Customer Success, Sales, and Operations; Ensure leadership and delivery teams understand service gap costs
Communication Scope
Excellent written and verbal communication
Full Job Description
**The Seat** You own the most commercially sensitive client relationships in the business. The ones where trust is fragile, stakes are high, and the wrong move costs more than a contract — it costs the relationship. This is not a support role. It is not a processing role. It is a senior commercial seat for someone who can walk into a difficult conversation, diagnose what's actually broken, and turn a client who is ready to walk into one who stays, re-engages, and expands. In the early weeks you will be close to the ground — learning the client base, understanding the patterns, and making sure nothing falls through. That proximity is the input. The retention outcomes you drive from it are the job. You report into senior leadership. You own the cases. You own the outcomes. **The Company** AI Acquisition is a multi-8-figure business helping founders and operators scale with AI. 3,000+ clients. 200+ mastermind participants. A sales and delivery engine built for speed and scale. Growth is happening faster than most companies ever see. This seat exists because the client base is scaling, the stakes per account are real, and we need someone senior enough to protect revenue and relationships at pace. **Requirements** **What You Actually Do** _Own the hard cases:_ * Take full ownership of escalated client situations — from first signal through to resolution — applying structured thinking at every stage, not reactive problem-solving * Diagnose the root cause behind every at-risk engagement and build a targeted intervention before the situation deteriorates further * Negotiate outcomes that protect the client relationship and the company's commercial interests — without compromising either * Maintain meticulous case records that support continuity, accountability, and pattern recognition across the book _Protect and grow revenue:_ * Monitor client engagement signals and identify early indicators of dissatisfaction or churn risk before they surface as formal escalations * Devel
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