AI Acquisition
Marketing and Advertising
SeniorClientRetentionSpecialist
“Senior Client Retention Specialist at AI Acquisition. Skills: Client retention, Revenue protection, Negotiation, Problem-solving. Own escalated client situations. Diagnose root cause of at-risk engagements”
What You'll Achieve.
Retention outcomes; Revenue protected; Churn trends; Reduce escalation volume; Reduce resolution time
Industry & Context.
Diagnose the root cause; Analytical ability; Solutions-oriented
What They're Looking For.
Must Have
5–8 years in a senior client-facing role, Proven track record managing complex, high-value client situations, Prior exposure to cross-functional environments, Expert-level negotiation and de-escalation, Commercially sharp, Analytical ability, Excellent written and verbal communication, Meticulous documentation habits, Senior ownership mentality, Solutions-oriented and calm under pressure, High commercial integrity, AI-native or highly AI-fluent, Proactive risk detector, Discreet and professional
Nice to Have
Experience contributing to retention policy, escalation frameworks, or client risk management systems
What You'll Do.
Own escalated client situations
Diagnose root cause of at-risk engagements
Maintain meticulous case records
Monitor client engagement signals
Develop retention strategies
Work cross-functionally
Track and report retention metrics
Contribute to retention playbooks
Identify patterns across accounts
Act as internal voice of client
Propose process improvements
How You'll Work.
Team & Collaboration
Work cross-functionally with Customer Success, Sales, and Operations; Ensure leadership and delivery teams understand service gap costs
Communication Scope
Excellent written and verbal communication
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