SeniorClientManager

## Accountabilities Serve as the primary day-to-day contact for assigned clients, ensuring strong relationships and consistent service delivery across employee benefits accounts Coordinate open enrollment activities, including communication materials, meetings, eligibility updates, and enrollment support Support compliance and regulatory processes by assisting with COBRA administration, documentation, and government reporting requirements Manage client data and documentation within CRM and agency systems, ensuring accuracy across renewals, plan updates, and service records Resolve client issues related to billing, eligibility, enrollment, and claims, escalating when needed and ensuring timely follow-up Partner with Client Executives, producers, and internal teams to deliver coordinated service plans and maintain client satisfaction Monitor ongoing client needs, ensuring proactive communication and smooth resolution of service requests and operational issues Requirements: 5+ years of experience in employee benefits, client management, insurance brokerage, or related consulting environments Strong knowledge of employee benefits plans, insurance operations, and regulatory/compliance frameworks Experience working with CRM systems, HR portals, and agency management platforms, along with strong Microsoft Office proficiency Ability to manage multiple priorities in a fast-paced environment with strong attention to detail and organizational discipline Excellent communication skills, with the ability to engage professionally with clients, carriers, and internal stakeholders Proven problem-solving skills and ability to resolve client issues efficiently while maintaining service quality Strong interpersonal skills with a collaborative mindset and ability to work both independently and within a team structure Life & Health license (or willingness to obtain shortly after hire) preferred Benefits: Competitive base salary aligned with market standards for senior client service role