Jll
Technology
SeniorClientDeliverySpecialist
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“Senior Client Delivery Specialist at Jll. Skills: Client delivery, SaaS solutions, Enterprise accounts. Own end-to-end delivery. Own performance”
What You'll Achieve.
Deliver measurable value; Achieve client outcomes; Improve client experience; Improve product utilization; Long-term value realization
Industry & Context.
Complex problem-solving; Structured problem-solving
Support U.S. clients, Work U.S. time zones
What They're Looking For.
Must Have
7–10+ years client delivery, 7–10+ years implementation, 7–10+ years SaaS/product solutions, Own and lead complex engagements, Navigate cross-functional organizations, Drive accountability through influence, Influence stakeholders at all levels, Translate business requirements, Structured problem-solving skills, Outcomes-oriented approach
Nice to Have
Experience in real estate, Experience in lease administration, Experience in IWMS, Experience in property technology, Deep understanding SaaS delivery, Hands-on data migration experience, Hands-on ETL tools experience, Hands-on data validation experience, Familiarity with system integrations, Familiarity with APIs, Familiarity with data
What You'll Do.
Own end-to-end delivery
Own long-term success
Translate business needs
Partner with Product teams
Influence roadmap priorities
Ensure solutions align
Support pre-sales activities
Lead delivery lifecycle
Manage concurrent engagements
Ensure predictable delivery
Ensure scalable delivery
Ensure high quality delivery
Drive cross-functional accountability
Keep commitments on track
Serve as escalation point
Resolve complex issues
Own delivery governance
Track milestone progress
Report executive status
Coordinate across teams
Maintain delivery alignment
Communicate proactively
Oversee data onboarding
Oversee data validation
Oversee system configuration
Enforce delivery standards
Enforce best practices
Enforce repeatable frameworks
Serve as primary owner
Build executive relationships
Maintain executive relationships
Act as trusted advisor
Identify opportunities
Identify value expansion
Align delivery programs
Represent client voice
Ensure client priorities heard
Monitor client adoption
Monitor client performance
Identify improvement initiatives
Lead improvement initiatives
Champion continuous improvement
Partner with Account Leadership
Identify expansion opportunities
Support value realization
How You'll Work.
Team & Collaboration
Cross-functional teams; Matrixed organizations; Product teams; Engineering teams; Transition teams; Data teams; Account Leadership teams
Communication Scope
Written communication; Verbal communication; Simplify complexity; Actionable insights; Executive status reporting
Process & Methodology
Project plans, Milestone tracking, Risk management, Issue management, Executive reporting
Full Job Description
**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. **Senior Client Delivery Specialist** JLL Technologies | North America | Full-Time **About the Role** **** JLL Technologies is looking for a Senior Client Delivery Specialist to own the end-to-end delivery, performance, and long-term success of technology solutions for strategic enterprise accounts across North America. This is a high-impact, client-facing leadership role at the intersection of delivery, product, and technology — one that goes well beyond implementation. You will be the primary owner of client outcomes for a portfolio of named accounts, acting as a trusted advisor to executive stakeholders while leading cross-functional delivery teams internally. You will shape how we deliver at scale, influence product direction, and build the processes and standards that define client success at JLL Technologies. If you are energized by complex problem-solving, thrive in ambiguous environments, and care deeply about delivering measurable value — not just completing tasks — this role is for you. This role supports U.S.-based enterprise clients and works closely with delivery and transition teams operating primarily in U.S. time zones, including Pacific Time. # **Key Responsibilities** ## **Solutioning & Product Influence** • Translate complex enterprise business needs into scalable, platform-aligned solutions • Partner with Product and Engineering teams to influence roadmap priorities, surface gaps, and ensur
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