Jll

Technology

SeniorClientDeliverySpecialist

$75–105k ~AI est. Pittsburgh, Pennsylvania, United States FULL TIME Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Senior candidates.

The Brief

“Senior Client Delivery Specialist at Jll. Skills: Client delivery, SaaS solutions, Enterprise accounts. Own end-to-end delivery. Own performance”

What You'll Achieve.

Deliver measurable value; Achieve client outcomes; Improve client experience; Improve product utilization; Long-term value realization

Industry & Context.

Technology
Problems you'll solve

Complex problem-solving; Structured problem-solving

Eligibility Requirements

Support U.S. clients, Work U.S. time zones

What They're Looking For.

Must Have

7–10+ years client delivery, 7–10+ years implementation, 7–10+ years SaaS/product solutions, Own and lead complex engagements, Navigate cross-functional organizations, Drive accountability through influence, Influence stakeholders at all levels, Translate business requirements, Structured problem-solving skills, Outcomes-oriented approach

Nice to Have

Experience in real estate, Experience in lease administration, Experience in IWMS, Experience in property technology, Deep understanding SaaS delivery, Hands-on data migration experience, Hands-on ETL tools experience, Hands-on data validation experience, Familiarity with system integrations, Familiarity with APIs, Familiarity with data

What You'll Do.

Own end-to-end delivery

Own long-term success

Translate business needs

Partner with Product teams

Influence roadmap priorities

Ensure solutions align

Support pre-sales activities

Lead delivery lifecycle

Manage concurrent engagements

Ensure predictable delivery

Ensure scalable delivery

Ensure high quality delivery

Drive cross-functional accountability

Keep commitments on track

Serve as escalation point

Resolve complex issues

Own delivery governance

Track milestone progress

Report executive status

Coordinate across teams

Maintain delivery alignment

Communicate proactively

Oversee data onboarding

Oversee data validation

Oversee system configuration

Enforce delivery standards

Enforce best practices

Enforce repeatable frameworks

Serve as primary owner

Build executive relationships

Maintain executive relationships

Act as trusted advisor

Identify opportunities

Identify value expansion

Align delivery programs

Represent client voice

Ensure client priorities heard

Monitor client adoption

Monitor client performance

Identify improvement initiatives

Lead improvement initiatives

Champion continuous improvement

Partner with Account Leadership

Identify expansion opportunities

Support value realization

How You'll Work.

Team & Collaboration

Cross-functional teams; Matrixed organizations; Product teams; Engineering teams; Transition teams; Data teams; Account Leadership teams

Communication Scope

Written communication; Verbal communication; Simplify complexity; Actionable insights; Executive status reporting

Process & Methodology

Project plans, Milestone tracking, Risk management, Issue management, Executive reporting

Full Job Description

**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. **Senior Client Delivery Specialist** JLL Technologies | North America | Full-Time **About the Role** **** JLL Technologies is looking for a Senior Client Delivery Specialist to own the end-to-end delivery, performance, and long-term success of technology solutions for strategic enterprise accounts across North America. This is a high-impact, client-facing leadership role at the intersection of delivery, product, and technology — one that goes well beyond implementation. You will be the primary owner of client outcomes for a portfolio of named accounts, acting as a trusted advisor to executive stakeholders while leading cross-functional delivery teams internally. You will shape how we deliver at scale, influence product direction, and build the processes and standards that define client success at JLL Technologies. If you are energized by complex problem-solving, thrive in ambiguous environments, and care deeply about delivering measurable value — not just completing tasks — this role is for you. This role supports U.S.-based enterprise clients and works closely with delivery and transition teams operating primarily in U.S. time zones, including Pacific Time. # **Key Responsibilities** ## **Solutioning & Product Influence** • Translate complex enterprise business needs into scalable, platform-aligned solutions • Partner with Product and Engineering teams to influence roadmap priorities, surface gaps, and ensur

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