RingCentral
Tech / AI / Software
SeniorChatbotAIDeveloper
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Chatbot AI Developer at RingCentral. Skills: Chatbot Development, Large Language Models (LLMs), AI, NLP, Python, JavaScript. Design, develop, and implement a large, complex chatbot integrated with APIs to provide technical support for RingCentral products. Develop advanced LLM prompts to optimize chatbot performance in troubleshooting technical issues and providing accurate, informative answers”
What You'll Achieve.
optimize chatbot performance; providing accurate, informative answers; guide users efficiently to resolutions; enhance the chatbot's capabilities; align chatbot development with business objectives
Industry & Context.
Excellent problem-solving skills; analytical skills; troubleshooting skills
What They're Looking For.
Must Have
6 to 8 years of overall experience, 3 + years developing complex chatbots or IVAs, Proven expertise in using Google Dialogflow CX, Yellow. ai or similar LLM platforms, Deep understanding of Natural Language Processing (NLP) and advanced LLM prompting techniques, Strong proficiency in scripting languages like Python or JavaScript, Experience with API integrations and database interactions, Excellent problem-solving, analytical, and troubleshooting skills, Strong communication and collaboration abilities, Demonstrated ability to build goal-oriented chatbots with a focus on task completion
Nice to Have
Experience with RingCentral products and their technical support processes, Experience with cloud platforms like AWS or GCP
What You'll Do.
and implement a large
complex chatbot integrated with APIs to provide technical support for RingCentral products
Develop advanced LLM prompts to optimize chatbot performance in troubleshooting technical issues and providing accurate
Construct goal-oriented conversation flows to guide users efficiently to resolutions
Integrate the chatbot with RingCentral's systems and databases to access relevant product information and customer data
Continuously evaluate and refine chatbot performance metrics to identify areas for improvement
Stay abreast of the latest advancements in LLM technology and chatbot development to enhance the chatbot's capabilities
How You'll Work.
Team & Collaboration
Collaborate with product managers, engineers, and customer support teams to align chatbot development with business objectives
Communication Scope
Strong communication abilities
Full Job Description
**_Senior Chatbot (AI) developer_** **We 're seeking a highly skilled Chatbot Developer to join our team in building an advanced chatbot for RingCentral. This chatbot will troubleshoot technical problems and answer complex questions related to our suite of communication products. You'll need a deep understanding of Large Language Models (LLMs) and a proven ability to construct goal-oriented chatbots using advanced prompting techniques. The ideal candidate will be an expert in crafting these chatbots using the latest AI technologies and cutting-edge LLM prompting methods.** ****Responsibilities:**** * **Design, develop, and implement a large, complex chatbot integrated with APIs to provide technical support for RingCentral products.** * **Develop advanced LLM prompts to optimize chatbot performance in troubleshooting technical issues and providing accurate, informative answers.** * **Construct goal-oriented conversation flows to guide users efficiently to resolutions.** * **Integrate the chatbot with RingCentral 's systems and databases to access relevant product information and customer data.** * **Continuously evaluate and refine chatbot performance metrics to identify areas for improvement.** * **Stay abreast of the latest advancements in LLM technology and chatbot development to enhance the chatbot 's capabilities.** * **Collaborate with product managers, engineers, and customer support teams to align chatbot development with business objectives.** ****Qualifications:**** * **6 to 8 years of overall experience, 3 + years developing complex chatbots or IVAs.** * **Proven expertise in using Google Dialogflow CX, Yellow.ai or similar LLM platforms.** * **Deep understanding of Natural Language Processing (NLP) and advanced LLM prompting techniques.** * **Strong proficiency in scripting languages like Python or JavaScript.** * **Experience with API integrations and database interactions.** * **Excellent problem-solving, analytical, and troubleshooting skills.** * **St
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