SeniorCertificationProgramManager

THE JOB The Senior Certification Program Manager designs and builds certification programs, develops learning content, and implements the platforms and processes that enable partners and dealers to succeed with Tekion products. This is primarily a builder role — you will be creating net-new programs across 3–5 certification tracks serving a learner population of 2,000–5,000 partners and dealer personnel. You will work autonomously across a complex ecosystem of platforms, stakeholders, and product domains. This role partners closely with Professional Services, Product Management, and implementation teams. If you thrive on building things from scratch, can ramp quickly on new platforms, and know how to assess complex skills and knowledge — this role is for you. - Reports To: Manager, Services Enablement Learning - Internal Title: Senior Services Enablement Learning Analyst - Role Level: Senior Individual Contributor - Expected Independence: Works autonomously with minimal supervision ROLES AND RESPONSIBILITIES 1. Certification Program Ownership The Senior Certification Program Manager is the owner of the Tekion Certified credential program, owning tracks end-to-end and contributing to others across product platforms and business lines. - Design and develop item banks and question sets with appropriate difficulty distribution, Bloom’s taxonomy alignment, and coverage across learning objectives - Configure and manage certification and LMS platforms (Caveon Scorpion, SkillJar) including project setup, form building, delivery settings, and reusable templates following documented SOPs - Lead cut score and psychometric processes including Angoff method facilitation and SME panel coordination - Maintain and evolve certification content as products change, coordinating with product and cross-functional teams when releases require updates - Develop certification program policies, candidate communications, and operational procedures - Own certification reporting across SkillJar