The Aspen Group (TAG)
Healthcare
SeniorCCaaSEngineer
“Senior CCaaS Engineer at The Aspen Group (TAG). Skills: CCaaS Platform, NiCE CXone, Application Integration, Telecommunication Management. Manage CCaaS platform. Support integrated applications”
What You'll Achieve.
Deliver business objectives; Achieve business objectives and operational efficiencies; Enhance the TAG contact Center environment; Optimize TAG’s investment; Improve telecom system performance and efficiency
Industry & Context.
Engineer solutions to critical business problems; Critical thinker
Participate in afterhours and weekend work as needed, Act as a backup to peers, Availability as needed seven days per week for on-call support and emergency response, Occasional travel required
What They're Looking For.
Must Have
Bachelor's degree in information technology, Telecommunications, or a related field in a large scale business environment, 5+ years NiCE CXone Scripting experience, 5+ years business call center requirements gathering, 3+ years of NiCE DFO (Digital First Omnichannel), 3+ years’ experience with integrating applications into Nice CXone, 3+ years’ experience supporting call center reporting on Nice CXone, 2+ Years other application development experience
Nice to Have
Energetic, results driven, and positive attitude, High desire/motivation, High O365 ability, Independent- Ability to drive initiatives with low oversight, self-managing, Highly collaborative, Critical thinker, Assertive work ethic, Ability to communicate effectively with non-technical stakeholders and translate business needs into technical requirements, Highly organized, and able to keep up in a fast-paced environment, Ability to multi-task as needed, and mono-task where appropriate, Self-accountable, Experience with ITIL or other IT service management frameworks, Experience in a similar engineering role within a multi-location, multi-brand organization
What You'll Do.
Manage CCaaS platform
Support integrated applications
Design communication flows
Develop communication flows
Maintain communication flows
Support AI CCaaS integrations
Configure NiCE platform
Implement system integration
Develop automation solutions
Maintain documentation
Assist in developing strategies
Stay current with industry trends
Automate routine needs
Incorporate API connections
Collaborate with vendors
Assist with telecom budgeting
Ensure security standards
Implement technical measures
Support telecom projects
Collaborate with internal teams
Identify optimization opportunities
How You'll Work.
Team & Collaboration
Participate as a member of a CCaaS team; Represent the Telecomm Team to business stakeholders; Work with third party vendors; Collaborate with vendors; Collaborate with internal teams
Communication Scope
Ability to communicate effectively with non-technical stakeholders and translate business needs into technical requirements
Process & Methodology
Translate needs and expectations into action plans, including cost estimates and timelines, Support telecom projects involving IVR, digital communication, CCaaS features, and AI solutions, ensuring successful delivery within scope, time, and budget, Collaborate with internal teams to define project objectives and technical deliverables
Applying for this Senior CCaaS Engineer role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about The Aspen Group (TAG)?
Real rants from real employees. Read before you apply.