Pharmacy2U
Pharmacy
SeniorCategoryManager
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“Senior Category Manager at Pharmacy2U. Skills: Category strategy, Commercial growth, Profitability, Market-leading positioning, Data-driven decision making, Customer-centric propositions. Own and deliver end-to-end category strategy for the Online Doctor propositions. Lead pricing, margin and promotional strategies”
What You'll Achieve.
Drive sustainable category growth; Optimise range, pricing, promotions and commercial performance; Enhance customer experience and clinical access; Maximise profitability; Strengthen market leadership and long-term value; Identify growth opportunities; Optimise portfolio performance; Continuously evolve the propositions in line with customer expectations and business strategy; Drive growth, profitability and market-leading positioning; Optimise commercial performance while remaining competitive and customer-focused; Unlock new growth opportunities; Ensure propositions reflect evolving customer and market needs; Deliver compelling campaigns that drive acquisition, conversion and engagement; Enhance on-site experience, improve conversion and maximise e-commerce performance; Ensure optimal stock availability, minimising risk while supporting demand and growth targets; Manage sales, margin and marketing income against budgeted KPIs; Provide clear insights, risks and recommendations; Drive initiatives that strengthen satisfaction, loyalty and long-term retention; Delivering sales growth, margin improvement and profitability
Industry & Context.
Analytical capability with the ability to interpret sales, customer and market data to generate clear, actionable insights and inform strategic decision-making; Hands-on problem solver
Right to live in the UK, DBS check
What They're Looking For.
Must Have
Proven commercial acumen with a track record of delivering sales growth, margin improvement and profitability within e-commerce or regulated retail environments, Demonstrated experience in category management within retail, pharmacy, healthcare or similarly complex, regulated sectors, Analytical capability with the ability to interpret sales, customer and market data to generate clear, actionable insights and inform strategic decision-making, Experienced in managing categories in an e-commerce environment, with awareness of on-site merchandising, conversion drivers and digital trading performance, Excellent stakeholder management and communication skills, with a proven ability to work effectively across Commercial, Clinical, Marketing, Finance, Supply Chain and Digital teams, Hands-on problem solver with high levels of flexibility, resilience and tenacity, able to prioritise effectively in a fast-paced environment, Experience developing and maintaining productive relationships with both internal stakeholders and external partners or suppliers, Understanding and appreciation of operating within ethical, clinical and regulatory frameworks, ensuring compliant and responsible commercial decision-making, Competent user of Excel and PowerPoint at an intermediate level, with the ability to analyse, present and communicate performance clearly to senior stakeholders, Right to live in the UK, DBS check
What You'll Do.
Own and deliver end-to-end category strategy for the Online Doctor propositions
margin and promotional strategies
Use sales performance
customer behaviour and market insight to inform data-driven decisions
identify trends and unlock new growth opportunities
Work closely with Clinical teams to optimise treatment mix
support innovation and ensure propositions reflect evolving customer and market needs
Collaborate with Marketing and Creative teams to deliver compelling campaigns
Partner with Web Merchandising to enhance on-site experience
improve conversion and maximise e-commerce performance
Work with Supply Chain to ensure optimal stock availability
Lead financial planning and P&L delivery
report and communicate category performance to senior stakeholders
Champion customer value
accessibility and quality across categories
How You'll Work.
Team & Collaboration
Work cross-functionally with Medical, Commercial, Marketing, Product, Operations and external partners; Partner with the Head of Commercial to drive growth, profitability and market-leading positioning; Work closely with Clinical teams; Collaborate with Marketing and Creative teams; Partner with Web Merchandising; Work with Supply Chain; Lead financial planning and P&L delivery in partnership with Finance; Communicate category performance to senior stakeholders; Experience developing and maintaining productive relationships with both internal stakeholders and external partners or suppliers; Proven ability to work effectively across Commercial, Clinical, Marketing, Finance, Supply Chain and Digital teams
Communication Scope
Excellent stakeholder management and communication skills; Ability to analyse, present and communicate performance clearly to senior stakeholders
Full Job Description
**Role: Senior Category Manager ** **Location: Leeds, LS15 8GB. We operate a hybrid schedule, 1-2 days in the office per week.** **Salary: £45,000 - £55,000 per annum DOE, plus up to a 10% annual bonus and our extensive benefits** **Contract type: Permanent ** **Employment type: Full time** **Working hours: Monday – Friday 37.5 hours per week. We work on a core hours principle. Our core hours are 09:30 - 16:00; you can work around these to suit you!** Do you want to work for the nation’s largest online pharmacy ensuring excellence for all our patients? We’re a market leader in the pharmacy world, with 25 years’ experience, helping over 1.8 million patients in England manage their NHS prescriptions from request through to delivery. We are Great Place to Work certified as we consider colleague experience a top priority every day, and as a certified B Corp we also meet high standards of social and environmental responsibility. Our people are fundamental to our success and ensuring we achieve our vision to be a world leading, patient-centric digital healthcare provider. We are committed to continuing to develop a positive, open and honest working environment for all. As Senior Category Manager, you will own the strategic condition and category management of the Lloyds and Pharmacy2U Online Doctor propositions. You will drive sustainable category growth by developing and executing data‑led strategies that optimise range, pricing, promotions and commercial performance. The role is responsible for enhancing customer experience and clinical access while maximising profitability, balancing customer needs, regulatory requirements and commercial objectives. You will work cross‑functionally with Medical, Commercial, Marketing, Product, Operations and external partners to deliver cohesive, customer‑centric propositions that strengthen market leadership and long‑term value. You will use insight, performance analytics and market trends to identify growth opportunities, optimise po
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