GLS
auto finance
SeniorCallCenterManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Senior Call Center Manager at GLS. Skills: Team leadership, Operational management, Process development. Manage operational team. Build operational team”
Industry & Context.
Critical thinking; Problem-solving; Decision-making
Remain stationary up to 50%, Operate computer, Talk and hear, 10% travel
What They're Looking For.
Must Have
Bachelor's degree required, 5+ years auto finance operations experience, 3+ years building and leading teams
What You'll Do.
Manage operational team
Build operational team
Lead operational team
Participate in strategic direction development
Mentor operational team
Motivate operational team
Develop assigned team
Monitor associate productivity
Monitor quality of customer interactions
Provide performance coaching
Provide performance feedback
Set departmental goals
Develop employee work schedule
Maintain employee work schedule
Partner with Analytics
Enhance customer experience
Drive innovative solutions
How You'll Work.
Team & Collaboration
Cross-functional partnerships
Communication Scope
Verbal communication; Written communication
Full Job Description
## Description Why GLS? Purpose: Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one’s family, and the needs of others. Through advanced analytics and technology, we can more accurately predict credit risk and provide more people with an affordable auto financing option for their next vehicle. That’s what GLS has done for over 10 years, helping more than half a million families meet and improve their transportation needs. People: Join a culture of over 1,000 employees who Care Deeply and Think Boldly, driving innovation in an adaptive and positive culture that celebrates successes. We empower and reward individuals and teams who make direct, positive impacts to the business and each other, who take pride in their work and are ever-raising the bar. Growth: Recognized by Inc 5000 as one of the fastest-growing private companies in America. Join GLS to grow with us! Benefits: GLS offers the below great benefits for your amazing work! o Competitive base pay and performance bonuses, dependent on role o Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability o 401K with employer match and 100% immediate vesting o Paid Time Off (PTO) and paid company holidays to help you balance work and personal life o Paid Volunteer Time Off (VTO) Annually o Tuition Reimbursement o Parental Leave o Business casual work environment What does it mean to be an Senior Operations Manager at GLS? At GLS, our Senior Operations Managers are responsible for managing, building, and leading an assigned operational team, as well as managing Operations in accordance with company policy. They are also responsible for actively participating in the development of the organization’s strategic direction and executing on the strategy as it relates to the assigned operational team. ## How will you drive value in the organization as an Senior Operations Manag
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