Amazon Web Services, Inc.
Cloud Economics
SeniorBusinessValueSpecialistAmazonConnect,CustomerExperience
“Senior Business Value Specialist - Amazon Connect, Customer Experience at Amazon Web Services, Inc.. Skills: Business Value, Financial Modeling, AI Adoption, Contact Center. Design core financial models. Build core financial models”
What You'll Achieve.
Compress time-to-value; Drive customer commitment; Scale AI adoption; Achieve target-state economics; Close gap between adoption and value
Industry & Context.
Root cause analysis
What They're Looking For.
Must Have
5+ years Go-To-Market experience, 5+ years Business Development experience, 5+ years Sales experience, 5+ years Consulting experience, 5+ years working with Data & AI, 5+ years working with AI/ML, 5+ years working with GenAI, 5+ years working with Analytics, 5+ years working with Database, 5+ years working with Storage, 5+ years working with Business Application Tech, 5+ years working with End User Compute, 5+ years working with Supply Chain, 5+ years working with Contact Center as a Service, 5+ years working with Consumer Data Applications, 5+ years working with Encrypted Communications, 5+ years working with Communication Developer Services, 5+ years working with Core Cloud Technology Services, 5+ years working with Compute, 5+ years working with Edge, 5+ years working with Hybrid, 5+ years working with Security, 5+ years working with Networking, 5+ years working with Enterprise Application Modernization, 5+ years working with Migration technologies, 5+ years working with Mainframe, 5+ years working with Serverless, 5+ years working with Containers, 5+ years working with Cloud Operations
Nice to Have
Interpreting data experience, Making business recommendations experience, Identifying legal agreements experience, Negotiating legal agreements experience, Executing legal agreements experience, Managing programs experience, Building processes experience, Coordinating release schedules experience, Contact Center technology transformation experience, AI drivers impact experience, Deep understanding of cloud technologies, Financial analysis spreadsheet skills, Presentation creation skills, Presentation delivery skills
What You'll Do.
Design core financial models
Build core financial models
Own core financial models
Establish repeatable framework
Quantify business impact
Develop customer-specific value hypotheses
Assess baseline operations
Assess AI optimization potential
Assess projected business outcomes
Produce financial analyses
Drive executive-level value presentations
Build alignment with leadership
Define measurement framework
Establish methodology
Quantify containment rates
Quantify handle time reduction
Quantify contact deflection
Quantify cost-per-serviced-contact
Own business development reporting framework
Design tracking methodology
Measure program financial outcomes
Inform product roadmap prioritization
Inform program scaling
Inform executive business reviews
How You'll Work.
Team & Collaboration
Cross-functional teams; AI Specialists; Customer Success Specialists; AI Architects; Data Scientists
Communication Scope
Executive presentations; Value presentations
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