Perk
travel and spend management
SeniorBusinessTravelConsultant
“Senior Business Travel Consultant at Perk. Skills: Galileo or Sabre GDS system, Business Travel Consultant. Provide first-class, 7-star service to business travelers, managing travel bookings, amendments, and cancellations efficiently.. Arrange European and domestic travel, including flights, car rentals, and hotels.”
What You'll Achieve.
enhancing the experience of business travelers; making business travelers happy; delivering a 7-Star service; make an impact and revolutionize corporate travel management; meeting all service level agreements
Industry & Context.
problem solver; proactive in resolving customer queries and complaints, using their initiative to overcome problems
required to come into the Birmingham Hub for training and special events, 80% core hours and 20 % Night Shifts, 10-week rolling rota for shifts, Out-of-hours shifts (either 9pm–5am or 5am–1pm) apply in just 2 out of every 10 weeks, based within commuting distance of our hubs
What They're Looking For.
Must Have
proficient in air fares and ticketing, great communication skills, fluency in English, both written and spoken is essential, previous experience as a Business Travel Consultant, well-organized, and capable of working to tight deadlines under pressure, positive and professional telephone manner, with confidence in interacting with clients and suppliers, proactive in resolving customer queries and complaints, using their initiative to overcome problems, flexible and willing to complete various tasks as needed, supporting the team and contributing to overall success, maintain a professional and positive attitude when dealing with suppliers, customers, and colleagues, Motivate and encourage the well-being of the team, displaying a positive attitude at all times
Nice to Have
relocation assistance
What You'll Do.
7-star service to business travelers
managing travel bookings
and cancellations efficiently.
Arrange European and domestic travel
using your initiative to handle client inquiries and provide solutions without supervision.
Communicate with clients via live chat
ensuring all interactions are professional
Undertake travel reservations and amendments for Click Travel customers
prioritizing customer service and booking accuracy.
Proactively maintain and develop client relationships
offering support throughout the entire travel process.
Provide suitable travel options and suggestions to meet client requirements.
Ensure all service level agreements are met and actively maintain the Galileo GDS queues.
Mentor and support junior team members
assisting with their queries and quality-checking their work as needed.
Support the Team Leader and collaborate with colleagues to maintain a high level of service.
How You'll Work.
Team & Collaboration
Support the Team Leader and collaborate with colleagues to maintain a high level of service.; Mentor and support junior team members, assisting with their queries and quality-checking their work as needed.
Communication Scope
great communication skills; fluency in English, both written and spoken is essential; professional telephone manner
Applying for this Senior Business Travel Consultant role?
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