Webflow
SeniorBusinessSystemsAnalyst,EnterpriseAIOperations
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“Senior Business Systems Analyst, Enterprise AI Operations at Webflow. Skills: enterprise AI tool stack administration, gathering requirements, translating business problems into specs, building frameworks for AI adoption, enabling employees on AI tools. Own the day-to-day administration, governance, and user support for Webflow's enterprise AI tool stack. Partner with the Senior AI Product Owner and stakeholders across the org to help gather workflows requirements for new agents and AI use cases”
What You'll Achieve.
scale AI across Webflow; gather the requirements that turn messy business problems into shippable agents; build the frameworks that let every team at Webflow work smarter with AI; scale AI adoption beyond one-off wins; drove measurable adoption of a new tool or workflow; drive faster outcomes; expand collective impact
Industry & Context.
translating messy business problems into shippable agents; translating fuzzy business problems into clear specs; making systems work; fixing something yourself
What They're Looking For.
Must Have
4+ years of experience as a Business Systems Analyst, Business Operations Analyst, or similar role in a SaaS or tech environment, Hands-on experience administering enterprise generative AI tools (Claude Enterprise, ChatGPT Enterprise, Gemini, or comparable), including user provisioning, usage monitoring, cost management, and policy enforcement, Demonstrated experience gathering requirements from technical and non-technical stakeholders and translating them into actionable specs for engineering or ops teams, Experience building and running enablement programs, documentation, or training that drove measurable adoption of a new tool or workflow
Nice to Have
Get genuine satisfaction from making systems work — whether that's a permissions model, an intake process, or a weird edge case buried three menus deep, Are an opinionated operator who's equally comfortable writing a clear requirements doc, running a workshop with 30 people, and jumping into an admin console to fix something yourself, Have experience working across IT, Security, and business stakeholders and know how to move fast without losing the thread on governance, Can hold the tension between "ship it" and "do it right" — and know which one the moment calls for, Stay curious and open to growth — demonstrating a proactive embrace of AI, and actively building and applying fluency in emerging technologies to elevate how we work, drive faster outcomes, and expand collective impact
What You'll Do.
Own the day-to-day administration
and user support for Webflow's enterprise AI tool stack
Partner with the Senior AI Product Owner and stakeholders across the org to help gather workflows requirements for new agents and AI use cases
Build and maintain frameworks
and reusable patterns that scale AI adoption
Support the Enterprise AI Ops team's agent development lifecycle
Lead enablement work across the company
Act as the connective tissue between IT
and the business for AI tooling decisions
and governance questions
Surface patterns across incoming requests to help the team prioritize what to build next versus what to enable someone else to build themselves
How You'll Work.
Team & Collaboration
Partner with the Senior AI Product Owner and stakeholders across the org; Act as the connective tissue between IT, Security, Finance, and the business
Communication Scope
writing clear requirements doc; running a workshop
Process & Methodology
scoping builds, keeping the backlog honest
Full Job Description
At Webflow, we’re building the world’s leading AI-native Digital Experience Platform, and we’re doing it as a remote-first company built on trust, transparency, and a whole lot of creativity. This work takes grit, because we move fast, without ever sacrificing craft or quality. Our mission is to bring development superpowers to everyone. From entrepreneurs launching their first idea to global enterprises scaling their digital presence, we empower teams to design, launch, and optimize for the web without barriers. We believe the future of the web, and work, is more open, more creative, and more equitable. And we’re here to build it together. We're looking for a Senior Business Systems Analyst to help us scale AI across Webflow by owning our enterprise AI tool stack, gathering the requirements that turn messy business problems into shippable agents, and building the frameworks that let every team at Webflow work smarter with AI. About the role: Location: Remote-first (United States; BC & ON, Canada) Full-time Permanent Exempt The cash compensation for this role is tailored to align with the cost of labor in different geographic markets. We've structured the base pay ranges for this role into zones for our geographic markets, and the specific base pay within the range will be determined by the candidate's geographic location, job-related experience, knowledge, qualifications, and skills. United States (all figures cited below are in USD and pertain to workers in the United States) Zone A: $145,500 - 175,000 Zone B: $136,500 - $164,000 Zone C: $128,000 - $154,000 This role is also eligible to participate in Webflow's company-wide bonus program. Target amounts are a percentage of base salary and vary by career level. Payouts are based on company performance against established financial and operational goals. Please visit our Careers page for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your sp
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