SeniorBusinessSystemsAnalyst,CIAM

Lead the transformation of customer identity capabilities for a leading financial services organization. The Role We are seeking a Senior Business Systems Analyst with deep Customer Identity and Access Management (CIAM) expertise to support a major transformation program for one of our Financial Services clients. This role will be responsible for assessing current-state capabilities, defining target-state operating models, and helping shape the future vision for customer identity capabilities across the organization. Working closely with business, technology, security, and delivery stakeholders, you will play a key role in defining strategic outcomes, establishing MVP and future-state capabilities, and supporting successful program delivery. What You’ll Do Deliver a comprehensive assessment of current CIAM capabilities, identifying gaps, risks, opportunities, and strategic recommendations. Define target-state CIAM capabilities and support the development of MVP and future-state roadmaps. Design and document a new CIAM operating model aligned to business objectives, customer experience goals, and regulatory requirements. Facilitate workshops and collaborate with business, security, architecture, and delivery teams to gather requirements and define solutions. Produce high-quality business analysis artefacts, including requirements documentation, process models, capability maps, and stakeholder communications. What We’re Looking For 5+ years of demonstrable experience delivering Customer Identity and Access Management (CIAM) initiatives. Proven experience as a Senior Business Analyst, Business Systems Analyst, or Consultant delivering large-scale transformation initiatives. Strong experience conducting capability assessments and defining target-state operating models and business capabilities. Experience translating strategic objectives into MVP and future-state delivery plans. Excellent stakeholder management, workshop facilitation, requirements gathering, and documen