Zscaler
SeniorBusinessSystemsAnalyst
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Business Systems Analyst at Zscaler. Skills: Business Systems Analysis, Salesforce. com, Sales Cloud, Experience Cloud, Requirements gathering, Functional design. Drive the technical evolution of CRM systems. Capture business requirements for SFDC Sales Cloud and Experience Cloud implementations”
What You'll Achieve.
Impact in your role matters more than title; Trust is built on results; Impact over activity; Amplify their impact; Stay ahead of evolving threats; Make an impact quickly and with high quality; Getting to the best ideas, faster; Do your best work; Embrace your potential; Help to secure the AI age; Build something meaningful; Genuinely care about the outcome; Navigate seamlessly between high-level strategy and hands-on execution; Deliver the biggest impact
Industry & Context.
Problem-solver; Laser-focused on finding the solution; Solving the hard problems delivers the biggest impact
Availability to support business-critical production issues 24x7 when necessary
What They're Looking For.
Must Have
6–8 years of IT professional experience in software development with a focus on system software, 5+ years of experience on Salesforce. com, Sales Cloud, and Experience Cloud platforms, Proven experience driving system implementation, agile project management, and data flow, Experience implementing top-of-the-funnel processes such as lead, account, and partner relationship management
Nice to Have
Deep knowledge of implementing complex processes including account management, opportunity management, and partner relationships, Availability to support business-critical production issues 24x7 when necessary, Experience Cloud Certification or direct Experience Cloud implementation experience
What You'll Do.
Drive the technical evolution of CRM systems
Capture business requirements for SFDC Sales Cloud and Experience Cloud implementations
Partner with leaders to define system goals
Prioritize project scoping
Translate complex business needs into functional designs for engineering teams
Lead business and functional requirements to Sales/Experience Cloud standard features and functionality
Define and prioritize scoping
Capture requirements from business users pertaining to the implementation of SFDC Sales Cloud and Experience Cloud
Meet with business leaders
and end users to define business requirements and systems goals
Facilitate discussions among business owners to understand problem statements and gather requirements
Translate business requirements into functional and technical designs for the engineering team
How You'll Work.
Team & Collaboration
Partner with leaders; Translate complex business needs into functional designs for our engineering teams; High-trust collaborator; Ambitious for the team, not just yourself; Embrace our challenge culture by giving and receiving ongoing feedback; Become a better partner and a stronger teammate; Collaboration
Communication Scope
Facilitate discussions; Giving and receiving ongoing feedback; Candor delivered with clarity and respect
Process & Methodology
Agile project management
Full Job Description
About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity. Role: We are looking for a Senior Business System Analyst to join our IT Business Apps team. This is a hybrid role based in Mohali, reporting to the Director, CRM & PRM Applications. You will drive the technical evolution of our CRM systems by capturing business requirements for SFDC Sales Cloud and Experience Cloud implementations. You’ll partner with leaders to define system goals, prioritize project scoping, and translate complex business needs into functional designs for our engineering teams. What you’ll do (Role Expectations) Lead business and functional requi
Applying for this Senior Business Systems Analyst role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about Zscaler?
Real rants from real employees. Read before you apply.