WHOOP

Technology

SeniorBusinessSystemsAnalyst

$145–175k Boston, Massachusetts, United States FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Senior candidates.

The Brief

“Senior Business Systems Analyst at WHOOP. Skills: Business Systems Analysis, CRM, ERP, Process Improvement. Analyze business needs and requirements. Gather and document business requirements”

What You'll Achieve.

Improve business process efficiency; Enhance system functionality; Ensure user adoption; Deliver projects on time and budget

Industry & Context.

Technology
Problems you'll solve

Root cause analysis; Troubleshooting; Solution design

What They're Looking For.

Must Have

5+ years of experience in business systems analysis, Experience with CRM systems, Experience with ERP systems, Experience with project management tools, Experience with data analysis and reporting

Nice to Have

Master's degree in a related field, Experience with Salesforce, Experience with NetSuite, Experience with Agile methodologies, Experience with business process modeling

What You'll Do.

Analyze business needs and requirements

Gather and document business requirements

Design and implement business systems solutions

Configure and customize CRM and ERP systems

Develop and maintain system documentation

Conduct user acceptance testing (UAT)

Provide end-user training and support

Collaborate with cross-functional teams

Manage vendor relationships

Monitor and analyze operational metrics

Identify and implement process improvements

Develop project plans and timelines

Manage system implementation projects

Ensure data integrity and accuracy

How You'll Work.

Team & Collaboration

Cross-functional teams; IT department; Business stakeholders; External vendors

Communication Scope

Requirement documentation; System design specifications; User training materials

Process & Methodology

Project planning, Project execution, Risk management, Agile methodologies

Full Job Description

At WHOOP, we're on a mission to unlock human performance and healthspan. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives.   WHOOP is hiring a Senior Business Systems Analyst to support the growth and operational scaling of our wholesale and B2B channels. As WHOOP expands into new markets and customer segments, this role will play a critical part in optimizing how orders, inventory, and fulfillment data flows between WHOOP and its wholesale partners.  You’ll be a key contributor in evolving the technology and processes that support wholesale operations, balancing strong technical acumen with a deep understanding of operational workflows, partner enablement, and financial accuracy in a fast-paced, high-growth environment.   *This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office.* RESPONSIBILITIES: - - Autonomously partner with stakeholders across Supply Chain, Operations, Manufacturing, Finance, Engineering, and external partners to understand business needs and translate them into scalable technical solutions. - Manage and improve business-critical operational systems including ERP, MRP, warehouse management, transportation management, inventory, and demand & supply planning platforms. - Conceive, design, build, test, deploy, and support solutions related to inventory movement, fulfillment, logistics, procurement, manufacturing, and operational reporting. - Lead complex cross-functional initiatives, driving alignment, execution, and accountability across technical and business teams. - Proactively identify opportunities for process improvement, automation, and operational efficiency across systems and workflows. - Collaborate with internal Engineering teams and external vendors on integrations, APIs, automations, and system enhancements. - Define and execute user acceptance testing, training

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