Amazon Web Services, Inc.
Corporate Operations, Sales Operations Job Family, Cloud Computing
SeniorBusiness&ProcessAnalyst,PlanningOperations
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Business & Process Analyst, Planning Operations at Amazon Web Services, Inc.. Skills: Process analysis, Business operations, Data visualization. Resolve sales planning escalations. Resolve compensation escalations”
What You'll Achieve.
Reduce escalations; Drive revenue impacting decisions; Ensure correct seller payments; Maintain agility to meet business needs
Industry & Context.
Root cause analysis; Data-driven decision making
What They're Looking For.
Must Have
Experience defining sales processes, Experience in business-process design, Experience using Microsoft Excel, Experience with data visualization software, Experience visualizing data in Tableau
Nice to Have
5+ years finance experience, 5+ years business management experience, 5+ years sales operations experience, Bachelor's degree preferred, Experience using Lean Process Improvement, Experience using Six Sigma methodologies, Experience with AI tooling, Experience in sales compensation
What You'll Do.
Resolve sales planning escalations
Resolve compensation escalations
Maintain communication with stakeholders
Analyze escalation data
Identify trends and patterns
Identify systemic issues
Develop recommendations to reduce escalations
Transform escalations into business insights
Design automated solutions
Implement automated solutions
Translate business problems into recommendations
Translate analytical findings into recommendations
Implement solutions with stakeholders
Present program status to leadership
Present insights to leadership
Present decisions to leadership
How You'll Work.
Team & Collaboration
Cross-functional teams; Sales operations leaders; Support teams; Stakeholders across organization
Communication Scope
Executive presentations; Leadership communication
Process & Methodology
Lean Process Improvement, Agile
Full Job Description
Join our Strategy, Policy, Escalations, and Resolutions team and help shape how AWS makes data-driven decisions that impact our business at scale. As a Senior Business & Process Analyst, you'll work at the intersection of operations, data analytics, and strategic planning to resolve complex sales compensation and sales planning escalations while developing scalable solutions that drive revenue impacting decisions across our global organization. Key job responsibilities • Resolve sales planning and compensation escalations for global business units while maintaining clear communication with stakeholders throughout the resolution process • Analyze escalation data to identify trends, patterns, and systemic issues, then develop recommendations to reduce escalations and transform them into business insights • Design and implement automated solutions using both agentic and non-agentic tools to enable your team to independently handle incidents that previously required further escalation • Translate complex business problems and analytical findings into clear, actionable recommendations and work with stakeholders to implement solutions • Present program status, insights, and decisions to leadership through weekly, monthly, and quarterly business reviews, demonstrating the connection between operational improvements and business goals A day in the life In this role, you'll focus on resolving sales planning and compensation escalations while identifying opportunities to prevent them from happening in the first place. You might start your day reviewing escalation patterns to spot systemic issues based on cases you and other team members have resolved, then collaborate with sales operations leaders to understand their challenges and translate those into analysis requirements. You'll spend time developing automated solutions to help the team handle more cases independently, reducing the need for further escalation. Throughout the week, you'll present insights to leadership, wor
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