NICE
SeniorBusinessOperationsManager
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optimal for Senior candidates.
“Senior Business Operations Manager at NICE. Skills: Business Operations, Process Management, Cross-functional Initiatives, Data Analysis. Improve post-sales processes. Manage post-sales processes”
What You'll Achieve.
Improve operational efficiency; Drive scalable process improvements; Ensure single source of truth; Support proactive renewal management; Enable early intervention; Enable data-driven decision making
Industry & Context.
Root cause analysis; Data-driven decision making
What They're Looking For.
Must Have
B. Sc. in Industrial Engineering, Experience working with large datasets, Experience extracting actionable insights, Business acumen, Ability to connect operational insights to revenue outcomes, Ability to connect operational insights to renewal targets, Experience working in matrix organizations, Experience leading initiatives without direct authority, Highly organized, Proactive, Detail-oriented, Ability to manage multiple initiatives in parallel, Excellent communication skills, Excellent storytelling skills, Ability to present complex data clearly to executives, Ability to present complex data clearly to stakeholders
Nice to Have
Experience in Customer Success, Experience in Renewals Operations, Experience in Revenue Operations
What You'll Do.
Improve post-sales processes
Manage post-sales processes
Lead cross-functional initiatives
Drive operational efficiency
Drive scalable process improvements
Leverage emerging technologies
Address operational challenges
Define best-practice processes
Ensure successful adoption
Conduct user acceptance testing
Design operational processes
Manage operational processes
Lead process framework implementation
Ensure alignment across teams
Address consistency gaps
Address visibility gaps
Define data requirements
Define reporting solutions
Translate business needs
Build scalable dashboards
Build reporting solutions
Ensure single source of truth
Manage renewal pipeline tracking model
Define renewal pipeline stages
Define renewal pipeline health indicators
Define renewal pipeline risk flags
Define renewal pipeline forecasting logic
Support proactive renewal management
Establish operational cadences
Lead operational cadences
Track pipeline performance
Identify pipeline risks
Enable early intervention
Enable data-driven decision making
Identify churn root causes
Identify churn trends
Identify actionable insights
Translate findings into process improvements
Translate findings into mitigation plans
Operationalize renewal processes
Ensure clear accountability
Ensure adoption of tools
Ensure alignment with renewal targets
Ensure alignment with renewal KPIs
Identify process gaps
Identify improvement opportunities
Design scalable solutions
Ensure successful implementation
Manage stakeholder engagement
Ensure clear communication
Ensure successful execution
Build executive-level updates
Build executive-level insights
Present renewal performance
Present pipeline health
Present churn drivers
How You'll Work.
Team & Collaboration
Cross-functional teams; Business stakeholders; IT teams; Customer Success; Sales; Finance; Operations teams; BI team
Communication Scope
Executive presentations; Storytelling
Process & Methodology
Cross-functional initiatives
Full Job Description
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. Job Summary We are seeking a Business Operations Manager to join the Global Business Operations team, focused on improving and managing post-sales processes across Services, Support, and Business Partner organizations. In this role, you will lead cross-functional initiatives from discovery and business requirements through implementation and rollout, driving operational efficiency and scalable process improvements across a global software environment. The position requires strong business analysis and process optimization skills, along with the ability to leverage data, BI tools, and emerging technologies such as AI to identify insights and recommend solutions. You will work closely with business stakeholders and IT teams to address operational challenges, define best-practice processes, and ensure successful adoption through workshops, user acceptance testing (UAT), and training. The ideal candidate is highly organized, analytical, and collaborative, with the ability to manage multiple initiatives simultaneously while influencing stakeholders and delivering impactful results. Serves as an internal Operations Manager for the Global Business Operations group, supporting designing and managing operational processes focused on post sales unites (Services, Customer Success, Business partners etc.) · Lead the discovery, definition, and implementation of a standardized processes framework, ensuring alignment across Customer Success, Sales, Finance, and Operations teams, addressing current gaps in consistency and visibility · Partner closely with the BI team to define data requirements, KPIs, and reporting structure; translate business needs into scalable dashboards and reporting soluti
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