Five9
cloud contact center software
SeniorBusinessIntelligence/AnalyticsEngineer(Dashboards&Metrics)
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“Senior Business Intelligence / Analytics Engineer (Dashboards & Metrics) at Five9. Skills: Looker Dashboards, Data Modelling, SQL, BigQuery. Design customer-facing operational Looker dashboards. Develop and maintain LookML models”
What You'll Achieve.
Ensure dashboards are fast, reliable, and consistent at scale; Ensure dashboards are actionable and diagnostic; Ensure metric consistency across dashboards; Prevent metric drift and duplicated logic
Industry & Context.
investigate issues; perform root-cause analysis; troubleshooting
What They're Looking For.
Must Have
7+ years experience in Business Intelligence, Analytics Engineering, or Data Engineering roles, Proven experience designing dimensional data models for analytics and dashboards, Expert-level SQL, hands-on experience with BigQuery and Google Cloud Platform, Experience building and maintaining Looker dashboards and LookML models, Demonstrated ownership of metric definitions and data documentation, attention to detail, commitment to data correctness and consistency, Excellent communication skills, sense of ownership
Nice to Have
Experience with large-scale, multi-tenant analytics platforms, Experience modelling operational or observability data, Familiarity with Looker ML or advanced Looker features, Exposure to other BI platforms (Tableau, Power BI, etc. ), Experience acting as a senior or lead analytics engineer
What You'll Do.
Design customer-facing operational Looker dashboards
Develop and maintain LookML models
Create clear metric hierarchies
Ensure dashboards are actionable and diagnostic
Design dimensional data models in BigQuery
Model data for analytics and dashboard performance
Build and optimise fact and dimension tables
Write and maintain advanced SQL
Leverage BigQuery best practices
Own and maintain metric dictionary
Clearly document metric definitions
Ensure metric consistency
Apply analytics UX principles to Looker dashboards
Optimise Looker explores
Design dashboards for portability
How You'll Work.
Team & Collaboration
Partner with product, engineering, and platform teams; Guide stakeholders toward analytics; Mentor analysts and engineers
Communication Scope
Excellent communication skills
Full Job Description
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Senior Business Intelligence / Analytics Engineer (Dashboards & Metrics) About Five9 Five9 is a leading provider of cloud software for the enterprise contact center market, facilitating more than three billion customer interactions annually. Five9 helps enterprises move from legacy contact center solutions to secure, scalable cloud platforms that power exceptional customer and agent experiences Role Overview Five9 is seeking a Senior Business Intelligence / Analytics Engineer with a strong focus on operational metric dashboards and deep data drill-downs, built today using Looker and underpinned by strong analytics engineering and data modelling discipline. This role is centred on designing, building, and owning customer-facing Looker dashboards used by end-customer IT managers to monitor platform health, investigate issues, and perform root-cause analysis. The same dashboards are also relied upon by internal product, engineering, and leadership teams. At the core of this role is robust data modelling in BigQuery — designing clean, well-structured dimensional models and metric layers that ensure dashboards are fast, reliable, and consistent at scale. This role requires deep SQL expertise and proven experience working with columnar databases in cloud environments, particularly BigQuery on GCP. Key Responsibilities Customer & Platform Dashboards (Primary Focus) Design, build, and own customer-facing operational Looker dashboards used by end-customer IT managers Ensure dashboards also effectively support internal product, engineering, and leadersh
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