Capital One
SeniorBusinessDirector,OperationsStrategy
“Senior Business Director, Operations Strategy at Capital One. Skills: Operations Strategy, strategic leadership, Leadership, Product, Marketing, Credit Risk, Execution, Partnership, analytic orientation, business judgment, people leadership experience, executive communication skills, Clear results orientation. apply strategic and analytical skills to major company challenges. develop and test strategies”
What You'll Achieve.
impact the bottom line; achieve high scalability; enable accelerated growth of the Retail Bank business; strengthening foundations for operational excellence; delivering operational excellence objectives; drive growth, profitability, and competitive success; drive step-change improvements in credit performance; drive improvement in quality, volume, service, and profitability; Clear results orientation: display an intense focus on achieving both short and long term goals
Industry & Context.
strategic and analytical skills; analytical skills; data-driven; leading detailed operational performance analyses; decision making and problem solving based on analytics; Conceptual thinking skills; quantitative orientation; testing hypotheses; rigorous monitoring and analysis
What They're Looking For.
Must Have
Bachelor's Degree, At least 5 years of experience performing quantitative analysis, At least 5 years of experience performing qualitative analysis, At least 3 years of experience performing people management, At least 3 years of experience performing project management
Nice to Have
Master's Degree, 5+ years of experience in people management, 3+ years of experience in product development, 3+ years of experience in financial modeling, 3+ years of experience in economic forecasting, Previous consulting experience is a plus
What You'll Do.
apply strategic and analytical skills to major company challenges
develop and test strategies
primary strategy and analysis partner to the Operations leadership team
drive the transformation vision and execution
developing data-driven
collaborating with Product
Technology and Data Science (including cutting-edge AI) to identify and strengthening foundations for operational excellence
lead a team of 15-20 Business Analysts
transforming Retail Bank Operations and delivering operational excellence objectives
leading detailed operational performance analyses
developing clear and actionable transformation strategies across multiple domains
establishing prioritization frameworks to guide investment and execution
engaging senior stakeholders across the enterprise
Develop business strategies that will drive growth
and competitive success
May manage and develop multiple analysts
Coaching and mentoring associates
Develop and implement new product and pricing strategies
Lead direct-to-consumer marketing efforts
Build targeted insights to inform the design and development of new customer experiences
Drive step-change improvements in credit performance
Manage and sequence delivery of business intent
build business requirements and execute against the product strategy
Oversee multiple projects and programs concurrently
Work closely with colleagues across Capital One including: IT
Finance and others to drive improvement in quality
How You'll Work.
Team & Collaboration
team with world-class professionals; collaborative environment; primary strategy and analysis partner to the Operations leadership team; collaborating with Product, Technology and Data Science; engaging senior stakeholders across the enterprise; Work closely with colleagues across Capital One including: IT, Sales, Operations, Finance and others; build and leverage the capabilities of a high-performing team, as well as business partners across the enterprise; hold business partners accountable
Communication Scope
exceptional communication skills; executive communication skills; Impeccable written and oral communication credentials; strategic influencing skills; ability to drive agreement through intellect, interpersonal and negotiation skills
Process & Methodology
project management, Manage and sequence delivery of business intent, build business requirements and execute against the product strategy, Oversee multiple projects and programs concurrently
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