Takeda
SeniorBusinessAnalyst–ServiceNowITSM
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“Senior Business Analyst – ServiceNow ITSM at Takeda. Skills: ServiceNow ITSM, Business Analysis, ITIL. Lead requirement gathering sessions with stakeholders to capture business needs, pain points, and process improvement opportunities.. Translate business requirements into functional specifications and work closely with ServiceNow developers and architects.”
What You'll Achieve.
maximizing the value of ServiceNow ITSM capabilities; focus on business value delivery
Industry & Context.
Analytical mindset with a focus on business value delivery; assess feasibility of requirements against OOB features vs. customization
What They're Looking For.
Must Have
6+ years as a Business Analyst, at least 4 years focused on ServiceNow ITSM, knowledge of ITIL processes and their mapping to ServiceNow capabilities, Experience working in Agile/Scrum delivery models, Exposure to integrations, reporting, and analytics within ServiceNow, Awareness of ServiceNow platform architecture and common configuration elements, Ability to assess feasibility of requirements against OOB features vs. customization, ITIL Foundation (v3 or v4)
Nice to Have
ServiceNow Certified System Administrator (CSA), ServiceNow ITSM Implementation Specialist, Knowledge of additional modules like CSM, ITBM, HRSD, or ITOM, Experience in AI/ML and automation capabilities such as Now Assist and Predictive Intelligence, Change management and training experience for end-users
What You'll Do.
Lead requirement gathering sessions with stakeholders to capture business needs
and process improvement opportunities.
Translate business requirements into functional specifications and work closely with ServiceNow developers and architects.
Analyse existing ITSM processes (Incident
Knowledge) and recommend optimizations leveraging ServiceNow capabilities.
and document use cases
and acceptance criteria.
and testing of new functionalities and enhancements.
Ensure all requirements and processes comply with Takeda’s GxP
and other regulatory standards.
and execution with business users.
Ensure compliance with governance
and security standards.
Provide guidance on platform capabilities
Act as a liaison between business
Mentor junior analysts and contribute to building BA best practices.
How You'll Work.
Team & Collaboration
work closely with ServiceNow developers and architects; Act as a liaison between business, technical teams, and platform owners; Mentor junior analysts
Communication Scope
Excellent facilitation; documentation; communication skills; stakeholder management; negotiation skills
Process & Methodology
Agile/Scrum delivery models
Full Job Description
By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s [Privacy Notice](https://jobs.takeda.com/privacynotice) and [Terms of Use](https://www.takeda.com/terms-and-conditions/). I further attest that all information I submit in my employment application is true to the best of my knowledge. ## **Job Description** **Senior Business Analyst – ServiceNow (ITSM)** **The Future Begins Here** At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-ready capabilities, we are meeting the needs of patients, our people, and the planet. Bangalore, the city, which is India’s epicenter of Innovation, has been selected to be home to Takeda’s recently launched Innovation Capability Center. We invite you to join our digital transformation journey. In this role, you will have the opportunity to boost your skills and become the heart of an innovative engine that is contributing to global impact and improvement. **At Takeda’s ICC we Unite in Diversity** Takeda is committed to creating an inclusive and collaborative workplace, where individuals are recognized for their backgrounds and the abilities they bring to our company. We are continuously improving our collaborators’ journey in Takeda, and we welcome applications from all qualified candidates. Here, you will feel welcomed, respected, and valued as an important contributor to our diverse team. **Experience: 6–10 years (with at least 4 + years in ServiceNow ITSM)** **About the Role** We are seeking an experienced Senior Business Analyst – ServiceNow (ITSM) to bridge business needs and technical solutions. You will play a key role in gathering, analysing, and translating requirements into functional specifications, ensuring alignment with Takeda’s business objectives and compliance standards, including GxP and SOX. and maximizing t
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