Sertis
Technology
SeniorBusinessAnalyst(fixedtermcontract)
“Senior Business Analyst (fixed-term contract) at Sertis. Skills: Client relationship management, Requirements management, Solution delivery. Serve as primary point of contact. Build strong client relationships”
Industry & Context.
Analytical skills; Problem-solving skills
3-4 days WIO
What They're Looking For.
Must Have
3-4 years as Business Analyst, Client-facing delivery experience, Lead UAT and SIT cycles, Gather and document requirements, Manage client relationships, Manage client expectations, Manage client communications
Nice to Have
Master's degree, Experience in retail, Experience in convenience store, Experience in consumer-facing business
What You'll Do.
Serve as primary point of contact
Build strong client relationships
Maintain long-term client relationships
Understand evolving business needs
Surface opportunities
Lead client check-ins
Identify change requests
Escalate change requests
Resolve risks and issues
Support account growth
Understand client goals
Connect clients with solutions
Lead requirement-gathering sessions
Prioritize client needs
Translate business requirements
Create functional specifications
Create solution proposals
Act as voice of client
Ensure solutions address needs
Participate in projects
Contribute to projects
Plan System Integration Testing
Coordinate System Integration Testing
Lead System Integration Testing
Plan User Acceptance Testing
Coordinate User Acceptance Testing
Lead User Acceptance Testing
Define test scenarios
Define acceptance criteria
Ensure smooth project go-live
Coordinate cutover activities
Coordinate post-launch support
How You'll Work.
Team & Collaboration
Internal stakeholders; Development team; Internal QA teams; Technical teams
Communication Scope
Client-facing conversations; Technical conversations; Translate technical to non-technical
Process & Methodology
SDLC, Agile methodologies
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