Citi
Financial Services
SeniorBusinessAnalystData,AI&AutomationFocus
“Senior Business Analyst- Data, AI & Automation Focus at Citi. Skills: Data, AI, Automation, Analytics. Provide analytic support. Work with business teams”
What You'll Achieve.
reducing cost of Operations; improving customer experience; managing operational risk; improve Citi’s US personal Banking Operations business bottom-line; improve productivity objectives; improve Operations Scorecard metrics; drive efficiencies
Industry & Context.
Formulating Analytical methodology; identifying trends and patterns with data; Business Impact Analysis; Hypothesis testing; Segmentation; Profiling; predictive modeling; Data Science AI/ML Use case and applications; Gen AI; Prompt engineering; deal with complex business problem
What They're Looking For.
Must Have
Masters in a numerate subject, Contact Center, BFSI Operations Analytics experience, Analytical Experience, Formulating Analytical methodology, identifying trends and patterns with data, Hypothesis testing, Segmentation, Profiling, predictive modeling, Data Science AI/ML Use case and applications experience, MS Excel, Powerpoint, Python / R/ SAS, SQL
Nice to Have
Banking Collections, Back office Operations knowledge, Gen AI, Prompt engineering, business intelligence tools like Tableau, RDBMS - Teradata/ Oracle
What You'll Do.
Provide analytic support
Work with business teams
Formulate and execute analytical framework
Manage & develop analytic solutions
Set and manage partner expectations
Improves business processes
Collaborate with team members
Apply Gen AI and Agentic AI solution
Develop business context
Seek out best practices
Manage communication with Global partners
Negotiate and handle ambiguity
Collaborate with colleagues
Demonstrate hyper speed in performance
How You'll Work.
Team & Collaboration
work with team; Collaborate with colleagues; work with team members
Communication Scope
Manage communication with Global partners; Effective communication
Process & Methodology
Manage timeliness around project priorities
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