Sanofi
SeniorBusinessAnalyst
“Senior Business Analyst at Sanofi. Skills: business analysis, solution implementation, service management, stakeholder management, continuous improvement. Support the implementation and maintenance of operational solutions across Portal, Ticketing, Chatbot, Telephony, Reporting, and Survey platforms. Configure and customize solutions based on business requirements with supervision”
What You'll Achieve.
ensuring effective delivery across various platforms; enhance user experience; maintain operational solutions; drive consensus; facilitate decision making; provide on-demand analysis and reports on service management performance; monitor solution performance and take preventive/corrective actions
Industry & Context.
Problem-solving approach to solution implementation and support
What They're Looking For.
Must Have
3 + years of experience in business analysis, solution implementation, or related fields, Hands-on experience with business systems rollout, administration, and support, Experience with service management tools and data analytics, Background in business operations with focus on solution delivery, Experience in a cross-functional environment, Advanced in MS Office suite, particularly Excel, Intermediate in requirements and specifications definition, Intermediate in testing (strategy, definition, and execution), Intermediate in tool administration/configuration (ServiceNow: CSM, SPM, HRSD), Intermediate in SQL (complex queries, data validation, data mapping), Intermediate in Data analysis, data mapping, and data modelling, Intermediate in Data visualization (Power BI, reports, and dashboards), Intermediate in Data lakes and cloud data platforms (ex: Snowflake), Intermediate in Project management methodologies (ex: Waterfall, Agile/Scrum), Intermediate in service management frameworks, Basic knowledge in APIs/Interfaces (REST/SOAP, JSON/XML), Basic knowledge in GenAI (Prompt engineering, Data management), Basic knowledge in Data privacy and compliance principles (ex: GDPR, GxP), English (fluent)
What You'll Do.
Support the implementation and maintenance of operational solutions across Portal
Configure and customize solutions based on business requirements with supervision
Provide Level 3 support to teams using solutions in-scope
Execute changes linked to rollouts
Assist in requirements gathering for solutions
Perform analysis and documentation for business requirements
Support stakeholders in the decision-making process
Define test cases and execute SIT and/or UAT – support requestors in test execution
Provide on-demand analysis and reports on service management performance
Identify opportunities for process and solution improvements
Monitor solution performance and take preventive/corrective actions
Implement continuous improvement initiatives based on user feedback
How You'll Work.
Team & Collaboration
Collaborating with stakeholders across the organization; Facilitate workshops and meetings with stakeholders to drive consensus; Maintain regular contact with stakeholders from Business Operations; Discuss new requests/priorities and facilitate decision making; Send regular updates to key stakeholders and end-user communities about changes; Guide activities for other Business Analysts by coordinating dependencies and providing support; Support onboarding of new team members
Communication Scope
Strong communication skills with ability to present to various stakeholders
Process & Methodology
Project management methodologies (ex: Waterfall, Agile/Scrum)
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