SeniorBusinessAnalyst

**_About the job_** __ _**Our Team:**_ _This position is part of the Service Excellence, a transversal organization into Sanofi Business Operations. Service Excellence designs, implements, and maintains scalable, efficient, and user-centric Enterprise Service Management (ESM) capabilities that connect Sanofi employees and partners with operations through standardized frameworks and solutions​_ __ _The Business Analyst supports the implementation and maintenance of service management solutions, ensuring effective delivery across various platforms. This role assists in gathering requirements, configuring solutions, and contributing to continuous improvement initiatives to enhance user experience. The Business Analyst works under supervision to maintain operational solutions while collaborating with stakeholders across the organization._ __ _**Main responsibilities:**_ __ _**Solution Implementation and Support**_ _Support the implementation and maintenance of operational solutions across Portal, Ticketing, Chatbot, Telephony, Reporting, and Survey platforms_ _Configure and customize solutions based on business requirements with supervision_ _Provide Level 3 support to teams using solutions in-scope_ _Execute changes linked to rollouts, enhancements, and upgrades_ __ _**Requirements Analysis and Documentation**_ _Assist in requirements gathering for solutions_ _Perform analysis and documentation for business requirements_ _Support stakeholders in the decision-making process_ _Define test cases and execute SIT and/or UAT – support requestors in test execution_ __ _**Stakeholder Management**_ _Facilitate workshops and meetings with stakeholders to drive consensus_ _Maintain regular contact with stakeholders from Business Operations_ _Discuss new requests/priorities and facilitate decision making_ _Send regular updates to key stakeholders and end-user communities about changes_ __ _**Team Coordination and Knowledge Management**_ _Guide activities for other Business Analyst