BMO Financial Group
SeniorBranchOperationsAdministrator
“Senior Branch Operations Administrator at BMO Financial Group. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. Provide operational support and management. Develop rapport and instill confidence with client”
What You'll Achieve.
Supports the branch and/or region in achieving business objectives; Meets high quality service standards to maximize relationship retention and growth.
Industry & Context.
Analytical and problem solving skills - In-depth; Exercises judgment to identify, diagnose, and solve problems within given rules.
What They're Looking For.
Must Have
3 - 5 years of relevant experience, post-secondary degree in related field of study or an equivalent combination of education and experience, Specialized knowledge from education and/or business experience, Verbal & written communication skills - In-depth, Collaboration & team skills - In-depth, Analytical and problem solving skills - In-depth, Influence skills - In-depth
What You'll Do.
Provide operational support and management
Develop rapport and instill confidence with client
Act as designee for branch manager on compliance
Provide ongoing compliance education
Support branch staff on compliance and operational issues
Coordinate and execute strategic implementation activities
Build effective relationships with stakeholders
Ensure alignment between stakeholders
Monitor and track performance
Design and produce reports and dashboards
Lead or participate in communication plan definition
report and manage compliance issues
Support Branch management with operational and regulatory responsibilities
Maintain branch files on client complaints
Perform operational activities to meet business objectives
Provide administrative/operational support
Meet high quality service standards
Identify and escalate irregularities and discrepancies
Follow through on risk and compliance processes
Protect Bank's assets and comply with requirements
Exercise judgment to solve problems
Take measured risks applying Risk Management Framework
How You'll Work.
Team & Collaboration
Develops a rapport and instills confidence with the client to develop credibility as a member of the Branch / regional team.; Builds effective relationships with internal/external stakeholders.; Ensures alignment between stakeholders.; Works mostly independently.; Broader work or accountabilities may be assigned as needed.
Communication Scope
Verbal & written communication skills - In-depth; Develops tailored and identifies appropriate distribution channels.
Process & Methodology
tracking metrics and milestones
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