Cibc
SeniorBranchAdministrator
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optimal for Senior candidates.
“Senior Branch Administrator at Cibc. Skills: people management, operations/administration, sales support & customer service. contributing to the people management of a small support team. creating a positive work environment”
What You'll Achieve.
maintenance of branch profitability; ensure profitability; achieve customer service standards
Industry & Context.
problem solving skills sufficient to resolve numerous issues and conflicts
legally eligible to work at the location(s) specified, may be asked to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency), use of artificial intelligence tools during the recruitment process
What They're Looking For.
Must Have
Canadian Investment Regulatory Organization - Investment Dealer (CIRO-ID) accreditation and good standing, postsecondary degree/diploma and/or 4 years of relevant experience, organizational and administrative skills to deal with numerous activities in a fast-paced brokerage, with varying degrees of priority, management and interpersonal skills to effectively manage and coach support staff, ability to meet the needs of staff in a highly competitive environment where staff and client mobility is high, ability to communicate effectively with staff and clients, problem solving skills sufficient to resolve numerous issues and conflicts, fluent in French and English
What You'll Do.
contributing to the people management of a small support team
creating a positive work environment
leading and coaching support staff
developing employee capability
managing all administrative aspects of Wood Gundy branch operations
management and supervision of non-commissioned branch staff
providing operational and administrative support to the branch and Investment Advisors
oversight of transactional banking functions
consistent demonstration of high levels of internal and external client service
adherence to compliance and audit requirements
maintenance of branch profitability
overseeing the hiring
supervision and performance management of all support staff in the branch
managing the hiring process for all support staff roles including obtaining Head Office approval
participating in interviewing and selecting candidates
supporting Branch Manager in cultivating a performance-oriented culture and developing employee relations with support staff
overseeing and managing day to day branch operations and administration
maintenance of office equipment and supplies
coordination of office functions and events
identifying opportunities for increased efficiency
monitoring and controlling branch budget and expenses to ensure profitability
reviewing and processing accounts payable for Branch Manager approval
monitoring branch summary of revenue and expenses
assisting Branch Manager to perform Investment Advisor duties such as taking buy/sell orders of T-Bills
writing up trade tickets ensuring accuracy of all particulars pertaining to a trade
coordinating and notifying brokers of new stock and bond issues
cease trades and halt trading
ensuring customer service standards and operational procedures are communicated and maintained by liaising among many departments within Wood Gundy
How You'll Work.
Team & Collaboration
cross-functional coordination; liaising among many departments within Wood Gundy; working with Branch Manager; supporting Investment Advisors; working with Head Office for hiring approval
Communication Scope
communicate effectively with staff and clients; maintaining excellent communication with support staff
Full Job Description
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit [CIBC.com](https://www.cibc.com/en/about-cibc.html) **What you’ll be doing** As a member of the CIBC Wood Gundy team, you will be responsible for contributing to the people management of a small support team, including creating a positive work environment, leading and coaching support staff, developing employee capability and managing performance. As the Senior Branch Administrator, you will be accountable for effectively managing all administrative aspects of Wood Gundy branch operations. This will include hiring, management and supervision of non-commissioned branch staff, operational and administrative support to the branch and Investment Advisors, oversight of transactional banking functions, consistent demonstration of high levels of internal and external client service, adherence to compliance and audit requirements and maintenance of branch profitability. _At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview._ **How you’ll succeed** * **People Management **– Oversee the hiring, training, scheduling, supervision and performance management of all support staff in the branch. Manage the hiring process for all support staff roles including obtaining Head Office approval, participating in interviewing and selecting candidates. Support Branch Manager in cultivating a performance-oriented culture and develop strong employee relations with support staff by treating employees fairly and consistently and main
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