Iron Mountain
Records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics
SeniorBlackBelt–Collections&DisputeTransformation(OTC|AI-Driven)
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“Senior Black Belt – Collections & Dispute Transformation (OTC | AI-Driven) at Iron Mountain. Skills: Lean Six Sigma Black Belt, Transformation Leader, Collections and Dispute Management, AI-Driven Transformation. Lead enterprise-level transformation initiatives. Conduct deep-dive diagnostics”
What You'll Achieve.
DSO reduction; Working capital optimization; Dispute cycle time reduction; Customer experience enhancement; Bad debt reduction; Cycle time improvement; Productivity gains; Value realization; Cost savings; Productivity gains; Cost savings
Industry & Context.
Root Cause Analysis (RCA); Bottleneck and leakage identification; Structured problem solving
What They're Looking For.
Must Have
10 + years of experience in process transformation within Banking, Insurance, Consulting, Large-scale shared services / GBS environments, Lean Six Sigma methodologies expertise, Root Cause Analysis (RCA) expertise, Value Stream Mapping (VSM) expertise, Data visualization tools experience, Analytics-driven decision making experience, Leading complex, cross-functional transformation programs track record, Delivering measurable financial and operational impact track record, Navigating ambiguity and driving outcomes independently track record, Lean Six Sigma Black Belt (certified)
Nice to Have
Process Mining (preferred), Agile / Scrum, Kaizen, Prosci (Change Management)
What You'll Do.
Lead enterprise-level transformation initiatives
Conduct deep-dive diagnostics
Define and deliver quantified business outcomes
Ensure benefits realization is tracked
Design and deploy AI/ML-driven use cases
Operationalize models into workflows
Embed insights into Next Best Action systems
Drive adoption of agentic AI
Design and deliver Lean Six Sigma training
Mentor and govern Green Belt projects
Establish standardized transformation playbooks
Lead Corrective and Preventive Action (CAPA) frameworks
Implement robust governance models
How You'll Work.
Team & Collaboration
Partner with Finance (A/R, Credit, Billing); Partner with Customer Experience (CX); Partner with Enterprise IT (EIT); Partner with Analytics & Automation teams; Align transformation initiatives with enterprise data and technology strategy; Act as a bridge between business, process, and technology teams; Collaborate with Data Science and Engineering teams
Process & Methodology
Lead end-to-end transformation programs, Manage complex, cross-functional transformation programs
Full Job Description
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. # **Senior Black Belt – Collections & Dispute Transformation (OTC | AI-Driven)** ## **Role Overview** Iron Mountain is seeking a **high-caliber Lean Six Sigma Black Belt and Transformation Leader** to drive enterprise-scale improvements across **Collections and Dispute Management within the Order-to-Cash (OTC) value stream**. This role is not traditional process improvement—it sits at the intersection of **process excellence, advanced analytics, and AI-led transformation**. The candidate will lead **end-to-end transformation programs** , delivering measurable outcomes such as **DSO reduction, working capital optimization, dispute cycle time reduction, and customer experience enhancement**. You will operate as a **strategic change agent within Global Business Services (GBS)** , partnering with Finance, CX, EIT, and Analytics teams to transition from **reactive operations to predictive and agentic decisioning models**. ## **Key Responsibilities** ### **1\. End-to-End Transformation Leadership** * Lead **enterprise-level transformation initiatives** across Colle
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