Amazon.com Services LLC
Human Resources, pxt
SeniorBizOpsProgramManager,WorkforceStaffingGlobalTransformation
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“Senior BizOps Program Manager, Workforce Staffing Global Transformation at Amazon.com Services LLC. Skills: Business operations, Change management, Knowledge management, AI automation. Lead end-to-end execution of cross-functional business reviews. Ensure operational rigor through data-driven insights”
Industry & Context.
Root cause analysis
What They're Looking For.
Must Have
Bachelor's degree or equivalent in Business, Program Management, Human Resources, Employment Law, Computer Science, Finance, Computer Information Systems, Engineering, Operations Research or a related field
Nice to Have
2+ years of driving process improvements experience
What You'll Do.
Lead end-to-end execution of cross-functional business reviews
Ensure operational rigor through data-driven insights
Provide executive-level reporting
Leverage AI-powered automation to reduce manual coordination work
Design and implement change management frameworks
Own change management plans
Support teams through adoption
Coordinate stakeholder engagement across global teams
Establish knowledge management systems
Establish content governance standards
Establish documentation frameworks
Enable consistent information sharing
Enable discoverability of information
Enable institutional knowledge retention
Identify opportunities to leverage AI and automation tools
Eliminate manual tasks
Enable the team to scale
Partner with Transformation team leadership
Partner with regional BizOps leads
Partner with cross-functional stakeholders
Ensure alignment on priorities
Track initiative progress
Develop standardized frameworks
Develop best practices
Enable operational excellence
Enable scalability across WFS business operations
Design and implement program governance
Implement status tracking
Implement risk management
Implement escalation processes
How You'll Work.
Team & Collaboration
Cross-functional stakeholders; Global teams; Regional BizOps leads
Communication Scope
Executive-level reporting
Process & Methodology
Program governance, Risk management, Escalation processes
Full Job Description
We're seeking a Senior Business Operations & Transformation Program Manager to lead change management, knowledge management, and business operations for Global Workforce Staffing's Transformation team. This role owns critical mechanisms including cross-functional business reviews (xBRs) while building sustainable frameworks and leveraging AI-powered automation that enable our global team to scale effectively. Key job responsibilities Own Business Operations for Transformation Team: Lead end-to-end execution of cross-functional business reviews (xBRs) including Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs) for Transformation team initiatives, ensuring operational rigor through data-driven insights, executive-level reporting, and AI-powered automation to reduce manual coordination work Lead Change Management Strategy & Execution: Design and implement change management frameworks for transformation initiatives, own change management plans, and support teams through adoption by coordinating stakeholder engagement across global teams with proven strategies and communication plans Build Knowledge Management Infrastructure: Establish knowledge management systems, content governance standards, and documentation frameworks that enable consistent information sharing, discoverability, and institutional knowledge retention across global teams Drive AI-Powered Automation & Efficiency: Identify opportunities to leverage AI and automation tools throughout all aspects of work to eliminate manual tasks, improve efficiency, and enable the team to scale at large—freeing team capacity for strategic thinking and high-value activities Drive Stakeholder Coordination: Partner with Transformation team leadership, regional BizOps leads, and cross-functional stakeholders to ensure alignment on priorities, track initiative progress, and remove blockers Create Center of Excellence Capabilities: Develop standardized frameworks, templates, and best practices that enable op
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